Senior Technical Support Engineer

Salesforce
Redwood City, Austin
Workplace: OnsiteFull timeUSD 118,900 - 178,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer relationship","Problem-solving","Debugging","Trouble-shooting"]

Provide technical support for customers using Salesforce’s MDM solutions, ensuring customer success and satisfaction. Diagnose and resolve daily support issues by verifying, reproducing, and isolating root causes, while coordinating with QA and Engineering to help identify and fix defects. Support partners, sales engineers, and post-sales consultants via phone, email, and the web, and maintain an online knowledge base of known issues and solutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
3 hours ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support for customers using Salesforce’s MDM solutions, ensuring customer success and satisfaction. Diagnose and resolve daily support issues by verifying, reproducing, and isolating root causes, while coordinating with QA and Engineering to help identify and fix defects. Support partners, sales engineers, and post-sales consultants via phone, email, and the web, and maintain an online knowledge base of known issues and solutions.
Location: Redwood City, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer support technical issues daily, verifying problems, isolating/diagnosing, and resolving when possible.
  • •Provide technical support to partners, sales engineers, and post-sales consultants via telephone, email, and the web.
  • •Reproduce product behaviors to identify root causes and develop work-arounds and solutions.
  • •Coordinate with QA and Engineering to assist with identifying, reporting, and resolving product defects.
  • •Author, edit, publish, and maintain an online knowledge base of known issues and solutions.

Pay and Benefits

Salary: USD 118,900 - 178,300 annually
Perks:Health InsuranceDentalVisionParental LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •College degree or equivalent technical experience.
  • •At least 2 years of experience in the software industry.
  • •Excellent analysis, debugging, and trouble-shooting skills with persistence in problem solving.
  • •Strong problem-solving and root-cause analysis for complex, multi-system issues.
  • •Proven technical knowledge of cloud and on-premise deployments and architectures (data warehousing/integration/virtualization, BI, application integration, microservices).
Experience:2+ yearsSoftware industryCloudOn-premiseData management
Skills:CommunicationCustomer relationshipProblem-solvingDebuggingTrouble-shooting
Tech Stack:AWSAzureGCPJavaJ2EEWebLogicWebSphereJBossCloudOn-premiseData WarehousingData IntegrationData VirtualizationBusiness IntelligenceApplication IntegrationMicroservicesMDMData modelingStored proceduresTriggers

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor