Writer

1 day ago

Support engineer (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle complex production support for enterprise customers, triaging and resolving issues across Salesforce, email, Slack, and Zoom. Guide technical end users by debugging and refining custom Python and no-code agents, acting as Tier 2 advanced support via monitoring alerts. Lead technical investigations across the platform, escalate to product and engineering, and help shape the roadmap by feeding back platform issues and feature requests. Build automated diagnostic tools to reduce resolution times.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Triage and resolve complex customer production issues through Salesforce, email, Slack, and Zoom.
•Debug and refine custom-built Python and no-code agents for technical end users.
•Serve as Tier 2 advanced support by monitoring and tackling complex production issues via monitoring alerts.
•Drive technical investigations across the stack and escalate deeper issues to product and engineering.
•Build and maintain automated diagnostic tools and scripts; gather feedback and feature requests to shape the product roadmap.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalParental LeavePensionLearning BudgetEquity

Key Requirements

•5+ years of experience providing technical support for an enterprise B2B SaaS organization.
•Technical proficiency with cloud technologies (AWS/GCP), Python, SDKs, and SSO/SCIM.
•Experience troubleshooting using RESTful API debugging, integration, and usage in complex customer environments.
•Comfort working with customers on-screen to overcome product issues and do so empathetically.
•Strong communication and writing skills for explaining complex technical concepts.

Experience:5+ yearsEnterprise B2B SaaSGenAILLMsCloud

Skills:CommunicationEmpatheticWritingProblem-solving

Tech Stack:AWSGCPPythonSDKsSSO/SCIMJiraGrafanaDatadogRESTful APIsSalesforceSlackZoomNo-codeGenAILLMs

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Writer

1 day ago

Support engineer (UK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Triage and resolve complex customer production issues through Salesforce, email, Slack, and Zoom.
•Debug and refine custom-built Python and no-code agents for technical end users.
•Serve as Tier 2 advanced support by monitoring and tackling complex production issues via monitoring alerts.
•Drive technical investigations across the stack and escalate deeper issues to product and engineering.
•Build and maintain automated diagnostic tools and scripts; gather feedback and feature requests to shape the product roadmap.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalParental LeavePensionLearning BudgetEquity

Key Requirements

•5+ years of experience providing technical support for an enterprise B2B SaaS organization.
•Technical proficiency with cloud technologies (AWS/GCP), Python, SDKs, and SSO/SCIM.
•Experience troubleshooting using RESTful API debugging, integration, and usage in complex customer environments.
•Comfort working with customers on-screen to overcome product issues and do so empathetically.
•Strong communication and writing skills for explaining complex technical concepts.

Experience:5+ yearsEnterprise B2B SaaSGenAILLMsCloud

Skills:CommunicationEmpatheticWritingProblem-solving

Tech Stack:AWSGCPPythonSDKsSSO/SCIMJiraGrafanaDatadogRESTful APIsSalesforceSlackZoomNo-codeGenAILLMs

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn