8 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the full customer lifecycle for a growing B2B SaaS portfolio, ensuring adoption, retention, and expansion across startups to enterprises. Own customer health metrics, design onboarding, develop scalable playbooks, and run executive reviews. Collaborate with Sales, Product, and Design to maximize value and drive two-way feedback, while leveraging AI-powered workflows to boost CS efficiency.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
•Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
•Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
•Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
•Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

Pay and Benefits

Salary: 125,000 - 235,000 annually

Key Requirements

•5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role with a track record of meeting or exceeding retention and expansion goals
•Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion
•Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
•Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
•Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training

Experience:5+ yearsSaaSB2B

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingTraining

Languages:English

Tech Stack:APIsSSOAIData analysis

Company Brief

Gamma

Gamma (gamma.app) is an AI-powered visual storytelling platform that generates presentations, websites, documents, and social content from text or briefs — combining AI design agents, smart layouts, and collaboration tools for fast, polished outputs.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn

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Gamma

8 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
•Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
•Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
•Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
•Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

Pay and Benefits

Salary: 125,000 - 235,000 annually

Key Requirements

•5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role with a track record of meeting or exceeding retention and expansion goals
•Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion
•Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
•Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
•Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training

Experience:5+ yearsSaaSB2B

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingTraining

Languages:English

Tech Stack:APIsSSOAIData analysis

Company Brief

Gamma

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn