Winston AI Inline Test

Sutherland
Colombia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multi-tasking","Reading comprehension"]

Serve as the point of contact for high-volume inbound calls, answering questions about products and services and providing exceptional customer service to consumers. Process payments and perform general account maintenance while multitasking across multiple applications. Use strong verbal and written communication, proficient reading skills, and basic computer keyboarding. Upsell customers to new products or services when encouraged.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Winston AI Inline Test

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the point of contact for high-volume inbound calls, answering questions about products and services and providing exceptional customer service to consumers. Process payments and perform general account maintenance while multitasking across multiple applications. Use strong verbal and written communication, proficient reading skills, and basic computer keyboarding. Upsell customers to new products or services when encouraged.
Location: Colombia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact and answer inbound calls to provide exceptional customer service.
  • •Respond to inquiries about products and services for consumers.
  • •Process payments and perform general account maintenance.
  • •Handle high-volume inbound call workloads while using multiple applications.
  • •Upsell customers to new products or services when encouraged.

Key Requirements

  • •High school diploma or GED.
  • •Demonstrated ability to perform at a high level in a high-volume inbound call environment.
  • •Excellent verbal and written communication skills with proficient reading skills.
  • •Multi-tasking skills using several applications; CRM application experience preferred.
  • •Basic PC keyboarding and experience with Microsoft Office (Outlook, Word, Excel) required; prior customer service experience preferred.
Education:High School
Skills:CommunicationMulti-taskingReading comprehension
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor