Vendor Operations Senior Associate

Instacart
United States
Workplace: RemoteFull timeUSD 78,000 - 99,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Data analysis","Communication","Organizational skills","Prioritization","Attention to detail"]

Own day-to-day vendor performance across Instacart’s shopper support ecosystem by partnering with BPO stakeholders. Use KPI monitoring, root-cause analysis, and scorecards/dashboards to surface variances quickly and drive corrective actions. Coordinate onboarding, milestone tracking, and off-boarding, support QA and training through trend reporting, and contribute to vendor management strategy and process compliance in a fast-paced, cross-functional environment.

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FursaFursa
Instacart
Instacart
3 days ago

Vendor Operations Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own day-to-day vendor performance across Instacart’s shopper support ecosystem by partnering with BPO stakeholders. Use KPI monitoring, root-cause analysis, and scorecards/dashboards to surface variances quickly and drive corrective actions. Coordinate onboarding, milestone tracking, and off-boarding, support QA and training through trend reporting, and contribute to vendor management strategy and process compliance in a fast-paced, cross-functional environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor BPO vendor performance daily, surface KPI variances quickly, and drive root-cause analysis with timely corrective actions.
  • •Maintain and improve scorecards, dashboards, and operational trackers to provide real-time visibility into vendor health and recommendations.
  • •Coordinate onboarding, milestone tracking, and off-boarding with BPO partners, escalating complex issues to the right stakeholders.
  • •Support quality and training programs through nesting coordination and QA trend reporting to bridge execution with continuous improvement.
  • •Advance cross-team initiatives and vendor management strategy through stakeholder materials, process compliance reviews, and hands-on project contributions.
Travel: Medium travel

Pay and Benefits

Salary: USD 78,000 - 99,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Bachelor's degree in business, economics, operations, or a related field, or equivalent practical experience.
  • •2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
  • •Demonstrated data analysis skills to translate data into actionable insights and recommendations.
  • •Strong written and verbal communication skills, including presenting clearly to peers and external vendor stakeholders.
  • •Strong organizational skills and attention to detail, with a track record of following through and escalating appropriately.
Experience:2-4 yearsBPOCustomer support operationsProject coordination
Education:Bachelor's in business, economics, operations
Skills:Data analysisCommunicationOrganizational skillsPrioritizationAttention to detail
Tech Stack:SQLSalesforce

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn