Sr Account Manager, EMEA

Customer
United Kingdom, Ireland
Workplace: RemoteFull timeUSD 141,400 - 228,500 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Forecasting","Data-driven decision-making","Relationship building","Communication","Cross-functional collaboration"]

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts in EMEA, driving renewals, expansion, and churn mitigation. Help customers adopt Customer.io more strategically by identifying new use cases and clearly articulating ROI. Forecast renewal and expansion pipeline using a repeatable methodology, build multi-threaded relationships, and partner closely with Customer Success, Sales, Legal, and Finance to move complex deals forward.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Customer
Customer
1 day ago

Sr Account Manager, EMEA

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts in EMEA, driving renewals, expansion, and churn mitigation. Help customers adopt Customer.io more strategically by identifying new use cases and clearly articulating ROI. Forecast renewal and expansion pipeline using a repeatable methodology, build multi-threaded relationships, and partner closely with Customer Success, Sales, Legal, and Finance to move complex deals forward.
Location: United Kingdom, Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
  • •Drive growth by helping customers adopt Customer.io strategically, identifying new use cases, and articulating ROI.
  • •Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
  • •Build multi-threaded relationships across day-to-day operators and executive stakeholders, acting as a trusted commercial advisor.
  • •Partner with Customer Success, Sales, Legal, and Finance on account health and complex renewals to move deals forward.

Pay and Benefits

Salary: USD 141,400 - 228,500 annually
Perks:Health InsuranceDentalVisionPaid LeaveRemote WorkWellness StipendLearning Budget

Key Requirements

  • •3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred).
  • •Experience managing $5m ARR, predominantly in the mid-market (MM) space.
  • •Demonstrated ability to grow customer spend outside of overages or true-ups through adoption and value articulation.
  • •A forecasting methodology you can clearly explain and own (doesn’t need to be a named framework).
  • •Based in the UK or Ireland.
Experience:3+ yearsSaaSMid-marketEnterprise
Skills:ForecastingData-driven decision-makingRelationship buildingCommunicationCross-functional collaboration
Languages:English

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor