Senior Account Manager

Superside
Colombia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Negotiation","Problem-solving","Team leadership"]

Senior Account Manager responsible for owning end-to-end client relationships, driving renewals, and guiding cross-functional teams to deliver high-quality creative programs. You’ll monitor account health, forecast revenue, identify growth opportunities within defined commercial frameworks, and serve as the main escalation point to manage risks for a portfolio of enterprise clients.

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FursaFursa
Superside
Superside
5 months ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Senior Account Manager responsible for owning end-to-end client relationships, driving renewals, and guiding cross-functional teams to deliver high-quality creative programs. You’ll monitor account health, forecast revenue, identify growth opportunities within defined commercial frameworks, and serve as the main escalation point to manage risks for a portfolio of enterprise clients.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
  • •Manage renewals and support moderate growth opportunities within defined commercial frameworks.
  • •Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
  • •Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
  • •Identify and resolve risks early, acting as the main point of escalation for your accounts.

Key Requirements

  • •5+ years of experience in account management or client services within creative, digital, or professional services environments.
  • •Experience managing and retaining client accounts with ownership of renewals.
  • •Ability to lead commercial conversations within defined pricing and deal structures.
  • •Strong stakeholder management skills, with experience working with senior clients.
  • •Ability to balance strategic thinking with day-to-day execution.
Experience:5+ yearsCreativeDigitalProfessional servicesEnterprise
Skills:CommunicationStakeholder managementNegotiationProblem-solvingTeam leadership

Company Brief

Superside
Provides on-demand design and creative production services for marketing teams, delivering managed remote creative teams and scalable design solutions for brands and agencies.
Industry: Professional Services
WebsiteLinkedIn