Technical Customer Success Manager

Phonely
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Stakeholder management","Organization","Proactiveness","Customer-first mindset"]

Own end-to-end customer deployments for Phonely’s conversational voice AI agents, coordinating kickoff-to-production timelines, scope, and dependencies across customers, engineering, and product. Lead technical onboarding with APIs and webhooks, validate workflows before go-live, and track adoption metrics to drive expansion. Synthesize field feedback into clear insights that influence product direction, prototype proof-of-concepts, and maintain documentation, status updates, and runbooks.

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FursaFursa
Phonely
Phonely
5 months ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end customer deployments for Phonely’s conversational voice AI agents, coordinating kickoff-to-production timelines, scope, and dependencies across customers, engineering, and product. Lead technical onboarding with APIs and webhooks, validate workflows before go-live, and track adoption metrics to drive expansion. Synthesize field feedback into clear insights that influence product direction, prototype proof-of-concepts, and maintain documentation, status updates, and runbooks.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer deployments end-to-end from kickoff through production, managing scope, timelines, dependencies, and stakeholders.
  • •Coordinate across customers, engineering, and product by translating requirements and keeping projects unblocked.
  • •Lead technical onboarding: run implementation sessions, configure integrations with APIs/webhooks, and validate workflows before go-live.
  • •Track account health using adoption metrics, identify risks early, and build plans to drive expansion.
  • •Synthesize customer feedback into structured insights for product direction and run proof-of-concepts; maintain documentation and runbooks.

Pay and Benefits

Salary: USD 100,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Meal AllowanceRelocation

Key Requirements

  • •2+ years in project management, technical account management, or implementation with complex, multi-stakeholder delivery against timelines.
  • •Excellent written and verbal communication to translate between technical and business stakeholders.
  • •Comfort with APIs, webhooks, and cloud tools at a conceptual/configuration level (no code writing required).
  • •Strong organization and proactivity: track open items, anticipate blockers, and follow through without being chased.
  • •Customer-first mindset and comfort with ambiguity to build structure when the playbook doesn’t exist yet.
Experience:1+ yearsSaaSAIDeveloper tools
Skills:CommunicationStakeholder managementOrganizationProactivenessCustomer-first mindset
Tech Stack:APIsWebhooksSaaS infrastructureCloud tools

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Phonely
Develops AI-driven voice agents that automate phone conversations for businesses, handling customer support, lead qualification, and sales outreach. Their platform uses natural language understanding and speech synthesis to conduct human-like calls and integrate with CRM systems.
Industry: AI & Machine Learning
Website