Client Care Support (2nd Shift)

Visa
Miami
Workplace: HybridFull timeUSD 44,700 - 58,000 annuallyFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Multi-tasking","Team engagement"]

Support cardholders by handling inbound phone calls for a variety of Visa products while following established policies and procedures. Meet KPIs and quality expectations through fast, accurate responses, active listening, and proper documentation in internal tools and databases. Collaborate with peers and other business lines as needed to resolve requests such as lost/stolen card replacement, fraud prevention, and mobile app support. Participate in a 24x7 client care environment with 2nd shift scheduling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
1 day ago

Client Care Support (2nd Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support cardholders by handling inbound phone calls for a variety of Visa products while following established policies and procedures. Meet KPIs and quality expectations through fast, accurate responses, active listening, and proper documentation in internal tools and databases. Collaborate with peers and other business lines as needed to resolve requests such as lost/stolen card replacement, fraud prevention, and mobile app support. Participate in a 24x7 client care environment with 2nd shift scheduling.
Location: Miami
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide inbound phone support to cardholders for Visa products while delivering positive customer interactions.
  • •Respond quickly and professionally to customer requests, using active listening to determine the appropriate actions for each call.
  • •Multi-task across computer programs and use internal tools to properly support, action, and document inquiries.
  • •Accurately update and maintain cardholder data in appropriate databases.
  • •Handle requests including lost/stolen card replacement, fraud prevention, mobile app technical support, and other account-related services while complying with key control policies.
Travel: Low travel

Pay and Benefits

Salary: USD 44,700 - 58,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLearning BudgetCommuter Benefits

Key Requirements

  • •High school diploma (or equivalent) or relevant work experience.
  • •Fluency in English and Spanish (written and spoken).
  • •1+ years of work experience preferred.
  • •Prior call center, financial industry, e-commerce, or technical environment experience preferred.
  • •Demonstrated commitment to KPIs and exceptional customer service with strong communication and multi-tasking skills.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingMulti-taskingTeam engagement
Languages:EnglishSpanish

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor