Technical Account Manager

Zipline
Portugal
Workplace: RemoteFull timeEUR 58,884.3 - 71,969.7 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer relationship building","Problem-solving","Collaboration","Technical consulting","Communication"]

Serve as a technical advisor to enterprise customers throughout the lifecycle, leading integrations, identity management, and data services. Deliver implementations for GraphQL APIs, sFTP and BigQuery-based connectors, consult on integration architecture and reporting, and provide Tier 3 escalation for complex API and authentication issues. Partner with Sales, Account Management, Solutions Consulting, Product, and Engineering to support revenue opportunities, professional services engagements, and product improvements based on customer feedback.

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FursaFursa
Zipline
Zipline
2 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a technical advisor to enterprise customers throughout the lifecycle, leading integrations, identity management, and data services. Deliver implementations for GraphQL APIs, sFTP and BigQuery-based connectors, consult on integration architecture and reporting, and provide Tier 3 escalation for complex API and authentication issues. Partner with Sales, Account Management, Solutions Consulting, Product, and Engineering to support revenue opportunities, professional services engagements, and product improvements based on customer feedback.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead implementation and delivery of standard and custom customer integrations, coordinating timelines to ensure successful customer outcomes.
  • •Configure and support identity management solutions, including SSO, SAML, SCIM, and JIT provisioning, and execute post-launch identity migrations.
  • •Deliver customer implementations for GraphQL API integrations (including Metrics Widgets), support sFTP integrations and BigQuery Data Connector integrations, and consult on data architecture and API best practices.
  • •Act as a trusted technical advisor through the customer lifecycle, including customer consultation sessions and translating business requirements into scalable technical solutions.
  • •Serve as the Tier 3 escalation point for complex integration and API-related issues, troubleshooting authentication, provisioning, API, and data synchronization challenges and partnering with Engineering to resolve them.

Pay and Benefits

Salary: EUR 58,884.3 - 71,969.7 annually
Perks:Health InsuranceDentalVisionEquityLearning BudgetPaid Leave

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing B2B SaaS role.
  • •Experience working with enterprise customers, preferably in retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.
Experience:4+ yearsB2B SaaSEnterprise customersRetail technology
Skills:Customer relationship buildingProblem-solvingCollaborationTechnical consultingCommunication
Tech Stack:GraphQLRESTSSOSAMLSCIMOAuthSFTPBigQueryData ConnectorMetabaseJiraConfluenceSQLPostgreSQLMySQLRuby on RailsUserPassJIT provisioningOktaAzure AD

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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