Helpdesk Analyst

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Documentation","Mentoring","Conflict resolution","Stakeholder management"]

Provide expert technical support and drive resolution of complex incidents as a helpdesk analyst in Noida. Serve as an escalation point and technical authority, troubleshooting issues using deep knowledge across networking, cloud, OS, databases, and security. Collaborate across teams to improve service quality, document solutions and SOPs, and support knowledge sharing. Oversee junior staff through mentoring, task delegation, performance tracking, and process improvement initiatives including automation and ITIL incident/problem/change management.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide expert technical support and drive resolution of complex incidents as a helpdesk analyst in Noida. Serve as an escalation point and technical authority, troubleshooting issues using deep knowledge across networking, cloud, OS, databases, and security. Collaborate across teams to improve service quality, document solutions and SOPs, and support knowledge sharing. Oversee junior staff through mentoring, task delegation, performance tracking, and process improvement initiatives including automation and ITIL incident/problem/change management.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert-level technical support and lead resolution of complex issues.
  • •Act as a technical authority and escalation point for the team.
  • •Collaborate across teams to drive operational excellence and service quality.
  • •Document solutions, processes, and contribute to knowledge sharing (SOPs and knowledge base).
  • •Mentor and guide junior staff; lead team operations and performance, including process improvements and automation.

Key Requirements

Skills:CommunicationDocumentationMentoringConflict resolutionStakeholder management
Tech Stack:ServiceNowITILNetworkingCloudOSDatabasesSecurity

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn