End User Support Technician

Thales
Belfast
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Troubleshooting","Communication","Teamwork","Prioritization","Resilience"]

Provide 2nd/3rd line desktop support for an ~2,000-user environment in Belfast, handling incidents and service requests through the UK Service Desk. Build, rebuild, and deploy desktops/laptops using SCCM and standard procedures, support smartphone (iPhone/Android) and kiosk-based support, and troubleshoot issues escalated by service desks. Maintain coverage within support hours, support on-call if required, and coordinate with teams across remote sites.

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FursaFursa
Thales
Thales
3 days ago

End User Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide 2nd/3rd line desktop support for an ~2,000-user environment in Belfast, handling incidents and service requests through the UK Service Desk. Build, rebuild, and deploy desktops/laptops using SCCM and standard procedures, support smartphone (iPhone/Android) and kiosk-based support, and troubleshoot issues escalated by service desks. Maintain coverage within support hours, support on-call if required, and coordinate with teams across remote sites.
Location: Belfast
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide 2nd/3rd line desktop support for user calls and service requests, resolving Priority One incidents.
  • •Build, rebuild, and deploy desktop and laptop machines using Desktop-on-Demand procedures and SCCM where applicable.
  • •Ensure support coverage within contractual hours (with flexibility for evenings/weekends) and be available for on-call if required.
  • •Troubleshoot and resolve issues reported by the UK service desk, including hardware and virtual desktop builds where needed.
  • •Support smartphone (iPhone/Android) and kiosk-based drop-in centre support for IT requests at the Belfast sites.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceAnnual BonusEmployee DiscountsVolunteering Day

Key Requirements

  • •Experience in an IT support environment working directly with users face-to-face, diagnosing faults and troubleshooting to resolve issues.
  • •Desktop/laptop support experience with Windows 11 and Windows 10, including Office applications.
  • •Ability to interact with users at all levels, including senior VIPs, and handle challenging feedback positively and firmly.
  • •Knowledge of desktop support concepts and tools including Cisco AnyConnect, SCCM, Bitlocker, VMware Horizon, and Active Directory.
  • •Ability to prioritise and action calls in a busy user environment, taking on work delegated by the central service desk.
Experience:IT support
Skills:TroubleshootingCommunicationTeamworkPrioritizationResilience
Tech Stack:Windows 11Windows 10Microsoft OfficeSCCMCisco AnyConnectBitlockerVMware HorizonActive DirectorySoftware InstallationIPhoneAndroidIOSDHCPDNSGroup PolicyWINSIP

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn