Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Problem-solving","Adaptability","Empathy","Confidentiality"]

Serve as a Brand Ambassador and first point of contact for customers, delivering exceptional service through accurate issue assessment and solution recommendations. Handle inquiries, complaints, and escalations in a highly informed and responsible manner, complete interaction documentation, and manage follow-ups and fulfillment steps. Stay current on program and product information through continuous learning, maintain confidentiality, and adhere to legislation and service guidelines.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a Brand Ambassador and first point of contact for customers, delivering exceptional service through accurate issue assessment and solution recommendations. Handle inquiries, complaints, and escalations in a highly informed and responsible manner, complete interaction documentation, and manage follow-ups and fulfillment steps. Stay current on program and product information through continuous learning, maintain confidentiality, and adhere to legislation and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions.
  • •Respond to inquiries and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete documentation for each interaction, update call history, and initiate required fulfillment or third-party messaging.
  • •Stay current on program and product information and maintain strict confidentiality while following data and service guidelines.

Key Requirements

  • •English fluency for customer interactions in an interactive customer service environment.
  • •Related experience in the food and/or retail industry is an asset.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and implement change efforts while learning quickly.
Experience:FoodRetail
Skills:CommunicationCustomer focusProblem-solvingAdaptabilityEmpathyConfidentiality
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn