SVP, General Manager OU Lead - TMT/CBS (Professional Services)

Salesforce
Chicago, New York, Boston, Seattle, Dallas, Irvine, Atlanta, San Francisco
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Strategic thinking","Talent management","Cross-functional collaboration","Customer relationship-building","Organizational leadership"]

Lead an AMER Professional Services operating unit for the TMT industry, driving strategy and execution to improve customer satisfaction and increase product usage and adoption. Own utilization, bookings, and revenue across the portfolio, reimagining service delivery in an AI Native model with embedded agentic and generative AI. Collaborate across Sales, Marketing, Product, and CSG, attract and develop talent, and manage financial commitments while influencing C-level stakeholders.

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FursaFursa
Salesforce
Salesforce
2 days ago

SVP, General Manager OU Lead - TMT/CBS (Professional Services)

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Job Summary

Lead an AMER Professional Services operating unit for the TMT industry, driving strategy and execution to improve customer satisfaction and increase product usage and adoption. Own utilization, bookings, and revenue across the portfolio, reimagining service delivery in an AI Native model with embedded agentic and generative AI. Collaborate across Sales, Marketing, Product, and CSG, attract and develop talent, and manage financial commitments while influencing C-level stakeholders.
Location: Chicago, New York, Boston, Seattle, Dallas, Irvine, Atlanta, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Provide industry and account-focused thought leadership for the next generation of AMER Professional Services across the cloud model.
  • •Champion the transition to an AI Native delivery model by reengineering delivery methods, staffing models, and offer construction with agentic and generative AI throughout the service lifecycle.
  • •Attract, coach, and develop a strong team, building AI fluency and transformation capability across the bench.
  • •Generate customer and industry insights and sales plays to create unique, replicable, scalable, profitable service offers.
  • •Manage the operating unit’s financial commitments and lead large-scale transformation efforts translating AI Native vision into operating model, process, and talent changes.

Key Requirements

  • •15+ years leading Services with proven quota attainment and results across success, bookings, revenue, and margin, growing an annual business portfolio of $250M+.
  • •15+ years with deep industry expertise, including knowledge of industry-specific challenges.
  • •5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility.
  • •Track record driving product and business model innovation—turning customer insights into replicable, scalable, profitable service offers.
  • •Hands-on familiarity with AI and agentic technologies (e.g., generative AI, AI agents, automation platforms) and how they change service delivery economics and experience.
Experience:Professional servicesAICloudCRMEnterprise transformation
Skills:Strategic thinkingTalent managementCross-functional collaborationCustomer relationship-buildingOrganizational leadership
Tech Stack:Generative AIAI agentsAgentic AIAutomation platformsCloud computingCRMAI Native

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor