Call Center Agent (Bahrain) (Manama, BH)

Air Arabia
Manama
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: high_schoolSkills: ["Communication skills","Problem identification","Customer-focused mindset","Ability to work under pressure"]

Handle inbound customer calls for Air Arabia across the network, answering enquiries, requests, and complaints with accurate product/service information. Process flight and holiday reservations, including modifications and cancellations, and resolve issues through escalation when needed. Promote ancillaries, holiday packages, and loyalty programs to meet monthly targets while converting some lead calls to sales agents. Support contact center day-to-day operations to achieve service levels, quality standards, and KPIs.

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FursaFursa
Air Arabia
Air Arabia
3 days ago

Call Center Agent (Bahrain) (Manama, BH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Handle inbound customer calls for Air Arabia across the network, answering enquiries, requests, and complaints with accurate product/service information. Process flight and holiday reservations, including modifications and cancellations, and resolve issues through escalation when needed. Promote ancillaries, holiday packages, and loyalty programs to meet monthly targets while converting some lead calls to sales agents. Support contact center day-to-day operations to achieve service levels, quality standards, and KPIs.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Entry level

Key Responsibilities

  • •Handle customers’ enquiries, requests, and complaints in a positive manner aligned with branding and quality standards.
  • •Respond to incoming calls timely and accurately for all enquiry, request, and complaint types.
  • •Provide accurate product/service information and process bookings, modifications, and cancellations for travel reservations.
  • •Identify, prioritize, and solve complaint issues; escalate and follow up as needed.
  • •Promote products and services via cross-selling (ancillaries, holiday packages, loyalty programs) to meet monthly targets and support KPI achievement.

Key Requirements

  • •High School/Diploma or equivalent.
  • •Capable of using technology systems and tools such as Microsoft Office.
  • •Good in English & Arabic; non-Arabic speakers may be considered with Line Manager approval.
  • •No hearing or articulatory problems.
  • •No previous experience required; any experience is an advantage.
Education:High School
Skills:Communication skillsProblem identificationCustomer-focused mindsetAbility to work under pressure
Languages:EnglishArabic
Tech Stack:Microsoft Office

Company Brief

Air Arabia
Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sharjah, United Arab Emirates
Founded: 2003
WebsiteLinkedIn