NTT

2 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide front-line IT Service Desk support to end-users for IT devices, applications, and processes. Log, update, and escalate support issues promptly while supporting end-user onboarding activities. Coordinate with internal IT teams on system testing, integration, and maintenance, and help identify process and technology improvements. Work on 24/7 rotational shifts with mandatory work from office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•24/7 rotational shifts and week offs with mandatory work from office attendance.
•Excellent English written and verbal communication skills and comfortable working with various stakeholders.
•Exceptional customer service skills with strong troubleshooting, bug-finding, and resolution ability.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:Customer serviceCommunicationTroubleshootingIndependent workTeamwork

Languages:English

Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT