Dimension Data

2 weeks ago

L1 Networking Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Monitor and support enterprise networking environments for international clients in a 24/7 shift team. Triage and resolve incidents using strong troubleshooting skills, perform first-line network maintenance (configuration updates and patching), and escalate complex issues with clear documentation and handovers. Work with an English-only international operations team via phone, chat, and ticketing, while contributing to service improvements, automation opportunities, and knowledge management. CCNA certification is mandatory.

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and managed networking solutions and identify incidents or potential issues.
•Perform first-line troubleshooting and incident resolution activities.
•Escalate complex incidents when necessary, ensuring proper documentation and handovers.
•Provide client support via phone, chat, or ticketing systems.
•Execute approved maintenance activities, configuration updates, and patching while contributing to service improvement and knowledge management.

Pay and Benefits

Perks:Paid LeaveMeal AllowanceEmployee AssistanceWellness StipendLearning Budget

Key Requirements

•CCNA certification is mandatory (essential) for successful candidates.
•Entry-level experience or internship in networking or IT support, with basic troubleshooting in enterprise network or data center environments.
•Understanding of incident management, monitoring tools, and operational processes.
•Knowledge of enterprise networking technologies and troubleshooting principles.
•Experience or familiarity with Cisco technologies and routing and switching concepts, plus an understanding of routing protocols such as BGP, OSPF, and EIGRP.

Experience:NetworkingIT supportEnterprise networkingData centersManaged services

Education:Bachelor's in Information Technology, Computer Science, or equivalent experience

Skills:TroubleshootingAnalytical skillsMultitaskingPrioritizationCustomer-oriented mindset

Certifications:CCNA

Languages:English

Tech Stack:CiscoPalo AltoFortinetMerakiVPNsRoutingSwitchingBGPOSPFEIGRPNetwork monitoringIncident managementPhone supportChat supportTicketing systems

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

L1 Networking Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and managed networking solutions and identify incidents or potential issues.
•Perform first-line troubleshooting and incident resolution activities.
•Escalate complex incidents when necessary, ensuring proper documentation and handovers.
•Provide client support via phone, chat, or ticketing systems.
•Execute approved maintenance activities, configuration updates, and patching while contributing to service improvement and knowledge management.

Pay and Benefits

Perks:Paid LeaveMeal AllowanceEmployee AssistanceWellness StipendLearning Budget

Key Requirements

•CCNA certification is mandatory (essential) for successful candidates.
•Entry-level experience or internship in networking or IT support, with basic troubleshooting in enterprise network or data center environments.
•Understanding of incident management, monitoring tools, and operational processes.
•Knowledge of enterprise networking technologies and troubleshooting principles.
•Experience or familiarity with Cisco technologies and routing and switching concepts, plus an understanding of routing protocols such as BGP, OSPF, and EIGRP.

Experience:NetworkingIT supportEnterprise networkingData centersManaged services

Education:Bachelor's in Information Technology, Computer Science, or equivalent experience

Skills:TroubleshootingAnalytical skillsMultitaskingPrioritizationCustomer-oriented mindset

Certifications:CCNA

Languages:English

Tech Stack:CiscoPalo AltoFortinetMerakiVPNsRoutingSwitchingBGPOSPFEIGRPNetwork monitoringIncident managementPhone supportChat supportTicketing systems

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn