Senior Customer Reliability Engineer

Sysdig Cloud
Spain
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Technical troubleshooting","Training","Documentation","Triage","Cross-team collaboration","On-call readiness"]

Provide senior technical support for customer issues as part of the Customer Reliability team. Partner with development engineering to track and drive resolution of escalations, bugs, and feature requests, while building internal troubleshooting trainings, guides, and knowledge base articles. Triage and document bugs and enhancement requests, collaborate with escalation management on high-touch accounts, and participate in on-call rotation.

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FursaFursa
Sysdig Cloud
Sysdig Cloud
1 month ago

Senior Customer Reliability Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide senior technical support for customer issues as part of the Customer Reliability team. Partner with development engineering to track and drive resolution of escalations, bugs, and feature requests, while building internal troubleshooting trainings, guides, and knowledge base articles. Triage and document bugs and enhancement requests, collaborate with escalation management on high-touch accounts, and participate in on-call rotation.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide senior-level technical support for customer issues as part of the Customer Reliability team.
  • •Work with development engineering to track escalations, bugs, and feature requests.
  • •Develop troubleshooting trainings, guides, and knowledge base articles for internal CRE team members.
  • •Triage and document bugs and enhancement requests from field issues and reproductions.
  • •Collaborate with escalation management on high-touch accounts and participate in on-call rotation.

Pay and Benefits

Perks:Health InsuranceExtra Days

Key Requirements

  • •5+ years as a senior technical support/escalation resource for enterprise customers in related fields such as container or cloud management/security.
  • •Master-level experience with Kubernetes and Linux.
  • •Working knowledge of scripting languages such as Bash/Shell/Python.
  • •Working knowledge of public cloud providers and services (AWS, Azure, GCP).
  • •Nice to have: knowledge of Oracle and IBM Cloud.
Experience:Container managementCloud managementCloud security
Skills:Technical troubleshootingTrainingDocumentationTriageCross-team collaborationOn-call readiness
Languages:EnglishFrench
Tech Stack:KubernetesLinuxBashShellPythonAWSAzureGCPOracleIBM CloudCassandraElasticsearchPostgresKafkaPaaSSystems ManagementFalco

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn