Trust & Risk Agent (German Speaking)

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Legal, Risk & ComplianceExperience: 2+ yearsSkills: ["Customer-first attitude","De-escalation","Problem-solving","Process improvement","Professionalism","Integrity","Customer satisfaction focus"]

Support German-speaking buyers and sellers by handling inbound email for trust and safety escalations on a live shopping marketplace. De-escalate issues, investigate sensitive cases, and coordinate with other teams to reach clear resolutions that improve marketplace safety. Monitor operational performance and key metrics while maintaining customer satisfaction, integrity, and professionalism—within a hybrid Dublin-based workflow that requires weekend availability.

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FursaFursa
Whatnot
Whatnot
10 months ago

Trust & Risk Agent (German Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Support German-speaking buyers and sellers by handling inbound email for trust and safety escalations on a live shopping marketplace. De-escalate issues, investigate sensitive cases, and coordinate with other teams to reach clear resolutions that improve marketplace safety. Monitor operational performance and key metrics while maintaining customer satisfaction, integrity, and professionalism—within a hybrid Dublin-based workflow that requires weekend availability.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Provide inbound email support for German users experiencing trust and safety issues
  • •De-escalate and educate customers to reach successful resolutions and improved marketplace safety
  • •Investigate trust and risk cases with high complexity and sensitivity while maintaining customer satisfaction
  • •Serve as the escalation point for issues requiring nuanced understanding of language and culture
  • •Work through a backlog of open issues, monitor key operations performance, and use metrics to make decisions

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternet AllowanceWellness StipendChildcare401kParental Leave

Key Requirements

  • •2+ years of experience in Trust & Safety/Trust & Risk, customer service, user experience, or fulfilment
  • •Fluency in German and English
  • •Weekend availability required
  • •Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
  • •A customer-first attitude and proactive problem-solving/process improvement mindset
Experience:2+ yearsTrust & safetyCustomer serviceUser experienceE-commerceMarketplace operationsFraud operations
Skills:Customer-first attitudeDe-escalationProblem-solvingProcess improvementProfessionalismIntegrityCustomer satisfaction focus
Languages:GermanEnglish
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn