Customer Service Associate

Lalamove
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Time management","Patience"]

Answer customer and driver inquiries across voice and chat channels as Lalamove’s front-line ambassador. Assist with customer orders, transaction reassignments and modifications to support fulfillment. Resolve complaints professionally and submit escalation tickets for issues like damaged or missing items and undelivered orders. Handle multiple concurrent chats and work onsite at PITX in Parañaque, Metro Manila, on assigned shifts.

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Lalamove
Lalamove
8 hours ago

Customer Service Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Answer customer and driver inquiries across voice and chat channels as Lalamove’s front-line ambassador. Assist with customer orders, transaction reassignments and modifications to support fulfillment. Resolve complaints professionally and submit escalation tickets for issues like damaged or missing items and undelivered orders. Handle multiple concurrent chats and work onsite at PITX in Parañaque, Metro Manila, on assigned shifts.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer every call and provide customer service to customers and drivers as Lalamove’s ambassador.
  • •Handle and resolve complaints for drivers and users in a thoughtful and professional manner.
  • •Assist with customer orders, including reassigning transactions and modifying details for fulfillment rate purposes.
  • •Submit tickets for escalated concerns such as damaged/missing items and undelivered orders.
  • •Perform other duties as assigned by management.

Key Requirements

  • •Has experience handling voice and chat channels.
  • •For chat support, can manage multiple concurrent conversations while assisting customers.
  • •Provides excellent customer service with an open and patient mindset.
  • •Is amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX).
  • •Is committed to serving customers on assigned shifts.
Skills:Customer serviceCommunicationProblem-solvingTime managementPatience

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn