Service Advisor - Audi Glenwood Springs

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 60,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Communication","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, documenting vehicle concerns, and serving as the liaison between customers and technicians. Diagnose service needs, explain recommended repairs, provide cost estimates, schedule appointments, and communicate repair timelines and updates throughout the service process. Maintain detailed service records, process invoices and payments, handle billing inquiries, and resolve customer concerns while staying current on automotive technologies and maintenance schedules.

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FursaFursa
Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - Audi Glenwood Springs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a key member of the service team by greeting customers, documenting vehicle concerns, and serving as the liaison between customers and technicians. Diagnose service needs, explain recommended repairs, provide cost estimates, schedule appointments, and communicate repair timelines and updates throughout the service process. Maintain detailed service records, process invoices and payments, handle billing inquiries, and resolve customer concerns while staying current on automotive technologies and maintenance schedules.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and listen to concerns, documenting vehicle issues accurately.
  • •Recommend and explain services and repairs, communicate estimated costs, and obtain customer approval.
  • •Schedule appointments and manage service bay availability to keep repairs moving.
  • •Coordinate with service technicians and provide status updates, repair timelines, and delay notifications.
  • •Maintain detailed service records, process payments/invoices, and follow up to resolve complaints and ensure satisfaction.

Pay and Benefits

Salary: USD 60,000 - 100,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask in a fast-paced environment with excellent organizational and time-management skills.
  • •Valid driver’s license and clean driving record; able to pass background checks, MVR, and drug test.
Experience:1+ yearsAutomotive dealershipAutomotive service
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDKAutomotive systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn