Outfitter III

Yeti Holdings
Texas
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Multitasking","Attention to detail","Follow-through","Empathy","Analytical thinking"]

Deliver world-class customer service as a trusted customer experience specialist, owning complex inquiries and resolving issues across phone, email, and social channels. Tackle advanced requests such as product education and troubleshooting, warranty claims and returns, order and inventory/fulfillment guidance, custom artwork approvals and quotes, and VIP order placement. Handle escalations with empathy, represent the brand publicly, and help improve customer resources and internal tools by championing the customer voice.

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FursaFursa
Yeti Holdings
Yeti Holdings
1 day ago

Outfitter III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver world-class customer service as a trusted customer experience specialist, owning complex inquiries and resolving issues across phone, email, and social channels. Tackle advanced requests such as product education and troubleshooting, warranty claims and returns, order and inventory/fulfillment guidance, custom artwork approvals and quotes, and VIP order placement. Handle escalations with empathy, represent the brand publicly, and help improve customer resources and internal tools by championing the customer voice.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class service to every customer across phone, email, and social channels.
  • •Own and resolve advanced customer inquiries, including product education/troubleshooting, warranty claims, returns, and order support.
  • •Provide inventory and fulfillment guidance, including custom artwork approvals and quotes, and VIP order placement.
  • •Handle escalated situations with empathy and a personalized touch, including responding professionally to public customer reviews.
  • •Moderate custom drinkware uploads, follow up on complex issues, and identify improvements to customer resources and internal tools.

Key Requirements

  • •High school diploma required; college coursework or technical training preferred.
  • •Basic proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).
  • •Proven ability to lead by example and positively influence team culture.
  • •Comfortable flexing across multiple channels, systems, and priorities with strong attention to detail.
  • •Basic understanding of order management and accounting principles.
Experience:RetailConsumer goods
Education:High School
Skills:MultitaskingAttention to detailFollow-throughEmpathyAnalytical thinking
Tech Stack:CRMMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Company Brief

Yeti Holdings
Designs, manufactures, and sells premium outdoor lifestyle products including durable coolers, drinkware, backpacks, and accessories. Known for high-performance, rugged products targeted at outdoor enthusiasts, anglers, and campers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2006
WebsiteLinkedIn