Customer Service Representative

Eaton
United States
Workplace: OnsiteFull timeUSD 71,000 - 105,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Coordination","Customer focus","Problem-solving","Data analysis"]

Own order management activities for customers at the Arden, NC facility, including order entry, scheduling, production loading, shipping projections, and invoicing. Serve as the main communication link between customers and internal teams, coordinate change notices, and support continuous cycle time improvements. Resolve commercial and technical product warranty issues, provide guidance to order management personnel, and coordinate customer visits, inspections, and inquiries.

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Eaton
Eaton
4 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Own order management activities for customers at the Arden, NC facility, including order entry, scheduling, production loading, shipping projections, and invoicing. Serve as the main communication link between customers and internal teams, coordinate change notices, and support continuous cycle time improvements. Resolve commercial and technical product warranty issues, provide guidance to order management personnel, and coordinate customer visits, inspections, and inquiries.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate order management activities, including order entry, production loading, scheduling, order flow, shipping projections, and invoicing to support plant objectives.
  • •Establish and maintain customer communications, keep abreast of customer needs, and communicate requirements to other departments.
  • •Monitor and control order status and change notices, and prepare schedules to meet monthly billing objectives.
  • •Resolve product warranty issues and related commercial and technical problems, ensuring customer satisfaction and total quality commitments.
  • •Coordinate customer documentation, customer visits/inspections, and provide training and guidance to order management personnel, including back-up support for the Customer Service Manager.

Pay and Benefits

Salary: USD 71,000 - 105,000 annually
Perks:Health InsuranceRetirement

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 3 years of experience in a manufacturing environment.
  • •Currently reside within a 75-mile radius of Arden, NC to be considered.
  • •No relocation is offered.
  • •Proficiency with order processing in a manufacturing environment and tools such as SAP and Microsoft Excel is preferred.
Experience:3+ yearsManufacturing
Education:Bachelor's
Skills:CommunicationCoordinationCustomer focusProblem-solvingData analysis
Tech Stack:SAPVistaAS400Microsoft Office SuiteExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn