Customer Care Professional-Platinum Dispute Gate

Deliver extraordinary customer service on a high volume of inbound calls in a fast-paced customer care environment. Consult with card members to understand needs, tailor personal solutions, and reinforce card membership benefits and tenure. Handle case intake, including analyzing fraud and dispute cases, and share outcomes to protect customers and merchants. Meet performance goals across sales, quality, compliance, and customer metrics while using tools to resolve cases at first point of contact.