Senior Analyst - Order Management (Deal Desk)

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Attention to detail","Communication","Stakeholder-management","Organizational","Time-management","Growth mindset","Customer-focused","Collaborative mindset","Continuous learning"]

Own the end-to-end accuracy of order forms and contract changes for upgrades and expansions, ensuring compliance with approved pricing and billing policies. Handle complex deal scenarios (amendments, prorations, co-terming) and partner with Sales, Finance, Legal, Billing, and Deal Desk to resolve order issues and improve workflows. Support deal structuring, revenue recognition, audits, and process transformation using tools like Excel, Google Workspace, and SAP.

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Freshworks
Freshworks
2 days ago

Senior Analyst - Order Management (Deal Desk)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own the end-to-end accuracy of order forms and contract changes for upgrades and expansions, ensuring compliance with approved pricing and billing policies. Handle complex deal scenarios (amendments, prorations, co-terming) and partner with Sales, Finance, Legal, Billing, and Deal Desk to resolve order issues and improve workflows. Support deal structuring, revenue recognition, audits, and process transformation using tools like Excel, Google Workspace, and SAP.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Create, review, and validate order forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with pricing, commercial terms, and policies.
  • •Manage complex contract and order scenarios including mid-term upgrades, additional products/licenses, co-terming, amendments, and prorations.
  • •Partner with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows.
  • •Ensure alignment of contract details with billing policies and execute transactions based on deal priorities and timelines.
  • •Analyze order management processes to simplify, standardize, automate, and improve workflows; support revenue recognition and audit requirements.

Key Requirements

  • •5+ years of experience in order management, quote-to-cash, deal operations, sales operations, revenue operations, or a similar function.
  • •Experience supporting SaaS/subscription-based businesses.
  • •Bachelor’s degree in accounting, Finance, Business, or Management (preferred).
  • •Advanced Microsoft Excel skills and working knowledge of Google Workspace, Word, and PowerPoint.
  • •Strong problem-solving, analytical, and stakeholder-management skills with exceptional attention to detail.
Experience:5+ yearsSaaSSubscription-based businesses
Education:Bachelor's in accounting, Finance, Business, or Management
Skills:Problem-solvingAnalytical skillsAttention to detailCommunicationStakeholder-managementOrganizationalTime-managementGrowth mindsetCustomer-focusedCollaborative mindsetContinuous learning
Languages:English
Tech Stack:Microsoft ExcelGoogle SuiteGoogle WorkspaceGoogle WordPowerPointSAPCRMCPQEX & CX platforms

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor