Enterprise Account Manager

Freshworks
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Strategic planning","Relationship building","Forecasting","Negotiation","Stakeholder management"]

Own and grow revenue in a defined set of strategic paying accounts across the UKI/DACH market. Develop and execute account plans, build a robust pipeline, and manage renewals end-to-end while partnering with the CSM team to reduce churn. Lead business value conversations with C-level stakeholders, cross-sell multiple Freshworks SaaS product lines, report forecasting and pipeline health, and travel to customer locations as needed.

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Freshworks
Freshworks
20 hours ago

Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and grow revenue in a defined set of strategic paying accounts across the UKI/DACH market. Develop and execute account plans, build a robust pipeline, and manage renewals end-to-end while partnering with the CSM team to reduce churn. Lead business value conversations with C-level stakeholders, cross-sell multiple Freshworks SaaS product lines, report forecasting and pipeline health, and travel to customer locations as needed.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive sales into a defined set of paying accounts to meet/exceed revenue targets.
  • •Develop and execute strategic account plans to build and maintain a robust pipeline.
  • •Manage renewals end-to-end and partner with the CSM organization to reduce churn.
  • •Advocate multiple Freshworks product lines, including cross-selling to increase existing spending.
  • •Provide regular reporting of pipeline and forecasting and lead value conversations with C-level stakeholders.

Key Requirements

  • •7+ years of experience in direct/field sales with B2B SaaS solutions.
  • •Experience identifying, developing, negotiating, and closing large-scale technology deals.
  • •Demonstrated ability to present a suite of products within an existing portfolio of accounts.
  • •Track record of consistent territory growth and quota achievement.
  • •Experience translating customer business and technology needs into technology solutions.
Experience:7+ yearsSaaSB2B
Skills:Strategic planningRelationship buildingForecastingNegotiationStakeholder management
Languages:English
Tech Stack:CRMITSMSaaS

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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