Al Futtaim Group

3 months ago

Handover Specialist | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

As a Handover Specialist, own the final customer touchpoint—vehicle handover—delivering a structured, premium experience aligned with OEM standards. Ensure vehicle readiness, complete documentation, and educate customers on features, safety systems, and connected technologies. Support VIP and corporate clients, drive post-delivery satisfaction, and foster long-term loyalty.

Location: Saudi Arabia

Workplace: Onsite

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Conduct structured, OEM-aligned vehicle handovers including full feature walkthrough, infotainment setup, and connected services activation
•Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans
•Set up customer profiles within OEM systems including mobile apps, connected vehicle platforms, and digital services
•Educate customers on key vehicle features including safety systems, ADAS, infotainment, and connected services
•Conduct post-delivery follow-up calls within 24–72 hours to confirm satisfaction and address concerns

Key Requirements

•1-2 years of customer-facing experience within automotive sales, premium retail, hospitality, or aviation sectors
•Previous experience in vehicle handover, sales support, or customer experience roles is strongly preferred
•Diploma or Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field
•Strong product knowledge across vehicle range, including EV and hybrid technologies
•Proficiency in OEM mobile applications, infotainment systems, and connected vehicle platforms

Experience:1-2 yearsAutomotivePremium retailCustomer experience

Education:

Skills:CommunicationCustomer serviceAttention to detailProblem-solvingRelationship building

Tech Stack:CRMDMSOEM appsInfotainmentConnected vehicle platformsMicrosoft Office

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Handover Specialist | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Conduct structured, OEM-aligned vehicle handovers including full feature walkthrough, infotainment setup, and connected services activation
•Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans
•Set up customer profiles within OEM systems including mobile apps, connected vehicle platforms, and digital services
•Educate customers on key vehicle features including safety systems, ADAS, infotainment, and connected services
•Conduct post-delivery follow-up calls within 24–72 hours to confirm satisfaction and address concerns

Key Requirements

•1-2 years of customer-facing experience within automotive sales, premium retail, hospitality, or aviation sectors
•Previous experience in vehicle handover, sales support, or customer experience roles is strongly preferred
•Diploma or Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field
•Strong product knowledge across vehicle range, including EV and hybrid technologies
•Proficiency in OEM mobile applications, infotainment systems, and connected vehicle platforms

Experience:1-2 yearsAutomotivePremium retailCustomer experience

Education:

Skills:CommunicationCustomer serviceAttention to detailProblem-solvingRelationship building

Tech Stack:CRMDMSOEM appsInfotainmentConnected vehicle platformsMicrosoft Office

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor