Customer Service Advisor (English Speaker)

Farfetch
Porto
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Problem-solving","Multitasking","Attention to detail","Critical thinking","Organizational skills","Teamwork","Self-driven"]

Serve as the first point of contact for customers via email, phone, and chat, resolving queries and requests within the service promise. Provide product and service guidance, take ownership of case resolution, and manage demanding interactions with professionalism and emotional intelligence. Partner with internal teams to advocate for customer needs and support localization initiatives, while continuously improving your own skills and contributing to a positive team environment.

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Farfetch
Farfetch
21 hours ago

Customer Service Advisor (English Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for customers via email, phone, and chat, resolving queries and requests within the service promise. Provide product and service guidance, take ownership of case resolution, and manage demanding interactions with professionalism and emotional intelligence. Partner with internal teams to advocate for customer needs and support localization initiatives, while continuously improving your own skills and contributing to a positive team environment.
Location: Porto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact, resolving customer queries and requests across email, phone, and chat.
  • •Provide information and best advisory for products, services, and related inquiries.
  • •Take ownership of case resolution, finding solutions according to company processes and guidelines.
  • •Manage demanding customers with professionalism and emotional intelligence, focusing on solutions and retention.
  • •Advocate for customers’ needs with internal teams (including localization initiatives) and contribute to team alignment and environment.

Pay and Benefits

Perks:Learning BudgetFlexible Benefits

Key Requirements

  • •1+ year of customer service experience, preferably in fashion and/or e-commerce.
  • •Excellent English proficiency in written and spoken communication.
  • •Good IT skills, including customer service tools and Windows packages, with comfort guiding customers on digital platforms.
  • •Strong communication skills to resolve complex customer issues with a positive approach.
  • •Natural multitasking with attention to detail, critical thinking, and organizational skills; available for late shifts.
Experience:1+ yearsFashionE-commerce
Skills:CommunicationEmotional intelligenceProblem-solvingMultitaskingAttention to detailCritical thinkingOrganizational skillsTeamworkSelf-driven
Languages:English
Tech Stack:WindowsEmailPhoneChat

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn