4 days ago

Care Navigator (Temporary, Full Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Help patients navigate complex healthcare journeys by conducting high-volume outbound calls, coordinating scheduling for services like mammograms, bone density screenings, and primary care, and following up to close gaps in care. Assess clinical, social, and logistical barriers and connect patients to social and community resources (SDoH). Maintain accurate HIPAA-compliant documentation, work independently in a fast-paced environment, and collaborate cross-functionally to ensure seamless patient experiences.

Location: Menlo Park

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct high-volume outbound calls to engage patients and schedule healthcare services.
•Coordinate care across multiple services (e.g., mammograms, bone density screenings, primary care) to ensure scheduling, follow-up, and completion.
•Identify and address SDoH barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access).
•Conduct patient assessments and educate patients on healthcare services and community resources.
•Maintain HIPAA-compliant documentation and collaborate cross-functionally to escalate issues and close gaps in care.

Pay and Benefits

Salary: USD 25 hourly

Key Requirements

•4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment.
•Proven ability to work independently in a high-volume, fast-paced environment.
•Strong critical thinking, problem-solving, and emotional intelligence with empathetic patient communication.
•Experience working with social determinants of health (SDoH) or community resource navigation (preferred).
•Excellent written and verbal communication skills, including managing multiple communication channels (phone, email, chat).

Experience:4+ yearsHealthcare

Skills:EmpathyEmotional intelligenceCommunicationCritical thinkingOrganizationProblem-solving

Languages:Spanish

Tech Stack:ZendeskPhoneEmailChat

Company Brief

Sprinter Health

Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.

Industry: Healthcare Providers

Website

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Sprinter Health

4 days ago

Care Navigator (Temporary, Full Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Menlo Park

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct high-volume outbound calls to engage patients and schedule healthcare services.
•Coordinate care across multiple services (e.g., mammograms, bone density screenings, primary care) to ensure scheduling, follow-up, and completion.
•Identify and address SDoH barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access).
•Conduct patient assessments and educate patients on healthcare services and community resources.
•Maintain HIPAA-compliant documentation and collaborate cross-functionally to escalate issues and close gaps in care.

Pay and Benefits

Salary: USD 25 hourly

Key Requirements

•4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment.
•Proven ability to work independently in a high-volume, fast-paced environment.
•Strong critical thinking, problem-solving, and emotional intelligence with empathetic patient communication.
•Experience working with social determinants of health (SDoH) or community resource navigation (preferred).
•Excellent written and verbal communication skills, including managing multiple communication channels (phone, email, chat).

Experience:4+ yearsHealthcare

Skills:EmpathyEmotional intelligenceCommunicationCritical thinkingOrganizationProblem-solving

Languages:Spanish

Tech Stack:ZendeskPhoneEmailChat

Company Brief

Sprinter Health

Industry: Healthcare Providers

Website