Senior Client Success Manager (Large Market)

Garner Health
Anywhere
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Executive communication","Presentation skills","Project management","Organizational skills","Data-driven thinking","Relationship management","Independent problem-solving"]

Own and manage relationships with large-market clients and broker partners across a high-volume book of business. Deliver an exceptional client experience by executing workflows, monitoring account health, and proactively addressing risks. Track and act on client success KPIs to drive engagement and retention, develop engagement plans, manage multiple concurrent initiatives, and collaborate cross-functionally with Sales, Strategic Account Management, and Member Services.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Garner Health
Garner Health
12 hours ago

Senior Client Success Manager (Large Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and manage relationships with large-market clients and broker partners across a high-volume book of business. Deliver an exceptional client experience by executing workflows, monitoring account health, and proactively addressing risks. Track and act on client success KPIs to drive engagement and retention, develop engagement plans, manage multiple concurrent initiatives, and collaborate cross-functionally with Sales, Strategic Account Management, and Member Services.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Own and manage large-market client and broker relationships across a high-volume book of business (25-30 accounts).
  • •Deliver key workflows, monitor account health, and proactively address risks to ensure consistently high-quality client experience.
  • •Track and analyze client success KPIs and translate insights into action plans that drive engagement and retention.
  • •Develop and execute engagement plans aligned to client goals, ensuring timely delivery of initiatives and commitments and ownership of engagement KPIs.
  • •Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to triage issues, meet client needs, and achieve engagement goals.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •5+ years managing a large B2B book of business with a track record of driving engagement, client satisfaction, and NRR, preferably in healthcare/benefits.
  • •Experience owning executive relationships and day-to-day account management while navigating complex client and broker stakeholder environments.
  • •Strong project management and organizational skills to manage competing priorities with precision and attention to detail.
  • •Data-driven mindset using KPIs and client insights to identify risks, optimize engagement, and drive measurable ROI.
  • •Strong executive communication and presentation skills with a proactive, solutions-oriented approach.
Experience:5+ yearsB2BHealthcareBenefitsClient success
Skills:Executive communicationPresentation skillsProject managementOrganizational skillsData-driven thinkingRelationship managementIndependent problem-solving

Company Brief

Garner Health
Provides employer-sponsored healthcare navigation and care coordination services, combining personalized digital coaching, benefits navigation, and care management to help employees access appropriate care and reduce healthcare costs.
Industry: HealthTech
Website