Commercial Services Sr Specialist (Manheim)

AutoTrader.com
Georgia
Workplace: HybridFull timeUSD 22.02 - 33.08 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Verbal communication","Written communication","Business relationship building","Problem-solving","De-escalation"]

Serve as a high-touch liaison for complex commercial clients nationwide, overseeing post-sale operations, troubleshooting escalated issues, and ensuring timely, accurate completion of tasks. Manage account relationships through shared channels and phone queues, execute transaction processing and audits across 74+ auction locations, and coordinate with internal teams to resolve discrepancies, payment reversals, and reporting errors. Train onboarding and support lower-level specialists while maintaining SLA-focused client service.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Commercial Services Sr Specialist (Manheim)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as a high-touch liaison for complex commercial clients nationwide, overseeing post-sale operations, troubleshooting escalated issues, and ensuring timely, accurate completion of tasks. Manage account relationships through shared channels and phone queues, execute transaction processing and audits across 74+ auction locations, and coordinate with internal teams to resolve discrepancies, payment reversals, and reporting errors. Train onboarding and support lower-level specialists while maintaining SLA-focused client service.
Location: Georgia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee post-sale activities, serving as the main liaison for internal and assigned external clients and stakeholders to manage account relationships and client communication.
  • •Troubleshoot and resolve escalated client issues, acting as the first-tier escalation point and partnering with internal teams to address items impacting client SLAs.
  • •Manage nationwide transaction processing for high-touch accounts across 74+ auction locations, including private store transactions, notifications, documentation, and sale reporting.
  • •Conduct audits to ensure fee accuracy and resolve discrepancies, including calculating and posting promotional expenses and overriding Oracle holds for approved requests.
  • •Provide training and support for onboarding new commercial accounts and educate/coaching peers on account-specific processes, often with little supervision.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental LeaveJury Duty

Key Requirements

  • •High school diploma/GED and 5 years’ experience in a related field (or alternative combinations such as 7 years’ experience).
  • •Bachelor’s degree in a related discipline (preferred).
  • •Strong professional verbal and written communication skills, with ability to build strong business relationships.
  • •Ability to de-escalate and solve problems, with strong organizational skills.
  • •Strong knowledge of Salesforce, AS400, Workbench, and basic Excel skills (preferred), plus prior commercial services specialist experience (preferred).
Experience:5+ years
Education:High School
Skills:Verbal communicationWritten communicationBusiness relationship buildingProblem-solvingDe-escalation
Tech Stack:SalesforceAS400WorkbenchExcelOracleTeamsDealshieldManheim.comOnline Vehicle ExchangeCOASTIBMDSQWAT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn