Client Support Specialist with Dutch

Aon
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Attention to detail","Organization","Prioritization"]

Serve as the first point of contact for corporate clients, handling questions about commercial non-life insurance via phone and email. Provide policy and invoice documents, request and distribute Green Cards, and process updates to client and policy information. Manage changes to payment terms and digital invoicing, collaborating with advisory and underwriting teams to ensure accurate, timely resolutions.

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FursaFursa
Aon
Aon
1 month ago

Client Support Specialist with Dutch

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for corporate clients, handling questions about commercial non-life insurance via phone and email. Provide policy and invoice documents, request and distribute Green Cards, and process updates to client and policy information. Manage changes to payment terms and digital invoicing, collaborating with advisory and underwriting teams to ensure accurate, timely resolutions.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer client questions by phone and email.
  • •Provide copies of insurance policies and invoices.
  • •Request and distribute Green Cards and insurance policy overviews.
  • •Process changes to client and policy information and update payment terms and digital invoicing.
  • •Collaborate with colleagues and connect clients with the right internal specialists for expert advice.

Key Requirements

  • •Experience in an administrative or customer service role.
  • •Excellent verbal and written communication skills in Dutch and English.
  • •A proactive mindset with strong customer focus.
  • •Strong attention to detail and an organized way of working.
  • •Ability to prioritize and work accurately in a fast-paced environment.
Experience:Customer service
Skills:CommunicationCustomer focusAttention to detailOrganizationPrioritization
Languages:DutchEnglish

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor