Chat Support Agent

Qureos
Oklahoma City
Workplace: OnsiteFull timeUSD 25 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical skills","Attention to detail","Multitasking"]

Provide first-line customer support via live chat for a cloud-based commerce platform. Troubleshoot and resolve issues across inventory management, customer orders, and sales analytics, guiding users through platform features. Accurately document interactions and escalations in a CRM, contribute to knowledge base articles, and identify recurring issues or potential software bugs. Meet performance metrics, including customer satisfaction scores, while partnering with internal teams to maintain ownership of customer outcomes.

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FursaFursa
Qureos
Qureos
2 weeks ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide first-line customer support via live chat for a cloud-based commerce platform. Troubleshoot and resolve issues across inventory management, customer orders, and sales analytics, guiding users through platform features. Accurately document interactions and escalations in a CRM, contribute to knowledge base articles, and identify recurring issues or potential software bugs. Meet performance metrics, including customer satisfaction scores, while partnering with internal teams to maintain ownership of customer outcomes.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide timely, accurate, and professional support to customers via live chat.
  • •Troubleshoot and resolve customer issues related to Lightspeed software, including inventory, orders, and sales analytics.
  • •Guide users through platform features and functionalities to maximize service value.
  • •Document all customer interactions, technical issues, and resolutions in the CRM system.
  • •Escalate complex problems to internal teams while maintaining ownership of the customer issue.

Pay and Benefits

Salary: USD 25 - 35 hourly
Perks:Health InsuranceDental

Key Requirements

  • •Proven experience in a customer support role, preferably in a SaaS or technology-focused environment.
  • •Exceptional written communication skills with strong grammar and punctuation.
  • •Strong problem-solving and analytical abilities with attention to detail.
  • •Ability to multitask effectively while managing multiple chat conversations simultaneously.
  • •High technical aptitude with the ability to learn new software quickly.
Experience:SaaSTechnology
Skills:CommunicationProblem-solvingAnalytical skillsAttention to detailMultitasking
Tech Stack:CRMZendeskSalesforce

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn