Rental Coordinator

EquipmentShare
Richmond
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Coordinate the rental experience for contractors by responding to inbound leads, guiding customers through the equipment rental process, and building strong relationships with contractors and construction leaders. Maintain customer satisfaction by addressing inquiries and requests promptly, educating customers on cost and efficiency benefits, and using customer feedback to improve service. Contribute to market growth by developing sales strategies and expanding the customer base using EquipmentShare’s proprietary T3 platform.

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EquipmentShare
EquipmentShare
2 days ago

Rental Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Coordinate the rental experience for contractors by responding to inbound leads, guiding customers through the equipment rental process, and building strong relationships with contractors and construction leaders. Maintain customer satisfaction by addressing inquiries and requests promptly, educating customers on cost and efficiency benefits, and using customer feedback to improve service. Contribute to market growth by developing sales strategies and expanding the customer base using EquipmentShare’s proprietary T3 platform.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Expand the customer base by building relationships with contractors and construction company principals and educating them on value.
  • •Maintain and nurture existing customer relationships to ensure customers are fully satisfied and stay informed about improvements.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
  • •Develop new sales strategies and techniques to increase market share and improve customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kGym MembershipPaid HolidaysTool ReimbursementBoot ReimbursementWellness StipendVolunteer TimeLeadership Training

Key Requirements

  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Adaptability to a fast-paced, growing company environment while staying current on EquipmentShare products and services.
  • •Experience providing attentive support, including handling customer questions, requests, complaints, and communications.
Education:High School
Skills:Customer focusInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn