Card Disputes Specialist

Wise
Hyderabad
Workplace: OnsiteFull timeINR 750,000+ annuallyFunction: Business OperationsSkills: ["Attention to detail","Problem-solving","Analytical thinking","Communication","Self-starting","Prioritization"]

Handle end-to-end investigation and resolution of complex card fraud and non-fraud disputes, ensuring every decision complies with card scheme rules and regulatory requirements. Own day-to-day execution to meet SLAs, KPIs, and operational procedures while maintaining high accuracy and secure record-keeping. Detect issues in workflows, escalate complex problems, and partner with Customer Support, Compliance, and Product to resolve escalations and surface emerging fraud trends.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
11 hours ago

Card Disputes Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Handle end-to-end investigation and resolution of complex card fraud and non-fraud disputes, ensuring every decision complies with card scheme rules and regulatory requirements. Own day-to-day execution to meet SLAs, KPIs, and operational procedures while maintaining high accuracy and secure record-keeping. Detect issues in workflows, escalate complex problems, and partner with Customer Support, Compliance, and Product to resolve escalations and surface emerging fraud trends.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Execute daily operational tasks within Card Disputes to meet SLAs, KPIs, and performance targets.
  • •Conduct end-to-end investigation and resolution of complex card fraud and non-fraud disputes with full compliance to scheme rules and regulatory requirements.
  • •Detect domain-related problems and complex issues, escalating appropriately and communicating clearly with stakeholders.
  • •Follow operational procedures and track critical updates while maintaining detailed, factual records and reporting responsibilities.
  • •Identify workflow friction points, propose practical improvements, and collaborate with Customer Support, Compliance, and Product on escalations and fraud trends.

Pay and Benefits

Salary: INR 750,000 annually

Key Requirements

  • •Experience in an operational environment, preferably in payments, financial services, or back-office processing.
  • •Strong attention to detail and a commitment to maintaining high quality and accuracy in processing.
  • •Good problem-solving and analytical skills to investigate and resolve dispute cases.
  • •Excellent verbal and written communication skills to justify independent judgment calls.
  • •Ability to manage daily workload, prioritize effectively, and meet deadlines under pressure.
Experience:PaymentsFinancial servicesBack-office processing
Skills:Attention to detailProblem-solvingAnalytical thinkingCommunicationSelf-startingPrioritization
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor