Coursera

2 days ago

Lead, Retention Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive retention strategy for the combined Udemy and Coursera Consumer business by diagnosing why learners churn and identifying the highest-impact opportunities to improve renewal, engagement, save, and winback outcomes. Partner with Research, Analytics, Data Science, Support, and cross-functional teams across Product, Lifecycle, Monetization, and Payments to size initiatives, build business cases, run retention experiments, and scale what works using executive-ready reporting and dashboards.

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Track retention metrics across customer segments, geographies, platforms, acquisition channels, buyer segments, subscription products, and renewal cohorts to identify voluntary and involuntary churn drivers.
•Develop a data-driven retention strategy by partnering with Research, Analytics, Data Science, and Support to translate findings into prioritized opportunities and business cases.
•Analyze customer journeys (onboarding, discovery, engagement, subscription usage, cancellation, renewal, save, winback) to improve learner value and long-term customer value.
•Partner with Product, Lifecycle, Monetization, and Payments to prioritize initiatives including engagement strategies, pricing/promotions, save and winback programs, and payment recovery to reduce involuntary churn.
•Own the retention experimentation roadmap and lead cross-functional operating cadence, building frameworks and communicating results via executive-ready narratives, dashboards, and decision documents.

Pay and Benefits

Salary: USD 137,275 - 173,500 annually

Equity and Bonus:Equity

Perks:Health Insurance

Key Requirements

•7+ years of experience in retention strategy, growth, monetization, product strategy, lifecycle marketing, analytics, management consulting, business operations, or a related analytical discipline.
•Experience driving strategy and decision-making in a subscription/recurring revenue business with exposure to retention, renewal, churn, engagement, pricing, payments, or monetization.
•Strong analytical skills using customer and business data to diagnose problems, size opportunities, evaluate experiments, and develop business cases.
•Proven ability to influence cross-functional teams and drive alignment across complex initiatives.
•Excellent written and verbal communication, including presenting recommendations to senior leaders.

Experience:7+ yearsSubscriptionRecurring revenueSaaSMarketplaceE-commerceEducation technology

Skills:Analytical rigorStrategic thinkingCustomer empathyCross-functional leadershipWritten communicationVerbal communicationBusiness judgmentOperating independently

Languages:English

Tech Stack:SQL

Company Brief

Coursera

Operates an online learning platform offering MOOCs, professional certificates, and degree programs in partnership with universities and organizations worldwide, enabling learners and professionals to acquire new skills and credentials online.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn

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Coursera

2 days ago

Lead, Retention Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Mid level

Key Responsibilities

•Track retention metrics across customer segments, geographies, platforms, acquisition channels, buyer segments, subscription products, and renewal cohorts to identify voluntary and involuntary churn drivers.
•Develop a data-driven retention strategy by partnering with Research, Analytics, Data Science, and Support to translate findings into prioritized opportunities and business cases.
•Analyze customer journeys (onboarding, discovery, engagement, subscription usage, cancellation, renewal, save, winback) to improve learner value and long-term customer value.
•Partner with Product, Lifecycle, Monetization, and Payments to prioritize initiatives including engagement strategies, pricing/promotions, save and winback programs, and payment recovery to reduce involuntary churn.
•Own the retention experimentation roadmap and lead cross-functional operating cadence, building frameworks and communicating results via executive-ready narratives, dashboards, and decision documents.

Pay and Benefits

Salary: USD 137,275 - 173,500 annually

Equity and Bonus:Equity

Perks:Health Insurance

Key Requirements

•7+ years of experience in retention strategy, growth, monetization, product strategy, lifecycle marketing, analytics, management consulting, business operations, or a related analytical discipline.
•Experience driving strategy and decision-making in a subscription/recurring revenue business with exposure to retention, renewal, churn, engagement, pricing, payments, or monetization.
•Strong analytical skills using customer and business data to diagnose problems, size opportunities, evaluate experiments, and develop business cases.
•Proven ability to influence cross-functional teams and drive alignment across complex initiatives.
•Excellent written and verbal communication, including presenting recommendations to senior leaders.

Experience:7+ yearsSubscriptionRecurring revenueSaaSMarketplaceE-commerceEducation technology

Skills:Analytical rigorStrategic thinkingCustomer empathyCross-functional leadershipWritten communicationVerbal communicationBusiness judgmentOperating independently

Languages:English

Tech Stack:SQL

Company Brief

Coursera

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mountain View, United States

Founded: 2012

Website LinkedIn