Lead Decision Science Analyst - P&C Claims GenAI

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 143,320 - 273,930 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Cross-functional collaboration","Data storytelling","Documentation","Risk management","Executive communication"]

Lead AI decision science for P&C claims GenAI by evaluating, validating, and improving GenAI-generated recommendations. Drive experimentation and causal analytics (A/B testing, causal inference, impact measurement) to quantify true business value. Apply unstructured data and NLP/semantic analysis to claims notes and documents, while ensuring Responsible AI governance (risks, bias, explainability, compliance, auditability). Translate business problems into decision strategies, success metrics, and operational workflow integration.

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FursaFursa
USAA
USAA
3 days ago

Lead Decision Science Analyst - P&C Claims GenAI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead AI decision science for P&C claims GenAI by evaluating, validating, and improving GenAI-generated recommendations. Drive experimentation and causal analytics (A/B testing, causal inference, impact measurement) to quantify true business value. Apply unstructured data and NLP/semantic analysis to claims notes and documents, while ensuring Responsible AI governance (risks, bias, explainability, compliance, auditability). Translate business problems into decision strategies, success metrics, and operational workflow integration.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Evaluate, validate, and optimize GenAI-generated recommendations to improve decision quality and business outcomes.
  • •Apply experimentation and causal analytics, including A/B testing, causal inference, and impact measurement, to quantify GenAI value.
  • •Analyze unstructured claims data using NLP and semantic analysis to extract actionable insights.
  • •Ensure Responsible AI governance by addressing AI risks, bias detection, explainability, compliance, and auditability.
  • •Translate business problems into AI-driven decision strategies and success metrics; operate and communicate findings to influence senior executives.
Travel: Low travel

Pay and Benefits

Salary: USD 143,320 - 273,930 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid Leave

Key Requirements

  • •Bachelor's degree in a quantitative field (Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data/Business Analysis, Data Science) OR 4 years of relevant education and/or experience.
  • •8 years of experience in a decision support analytic function OR an advanced degree with 6 years of decision support analytic function.
  • •Expert mathematical and statistical skills for fact-based decision-making.
  • •Expert knowledge of data analysis tools, data visualization, SQL and developing analysis queries/procedures; experience with SAS, BI tools, and related analysis software.
  • •Experience working with new and emerging datasets, including data wrangling and munging.
Education:Bachelor's
Skills:Cross-functional collaborationData storytellingDocumentationRisk managementExecutive communication
Tech Stack:AIGenAINLPSemantic analysisSQLSASBI toolsPythonNeural NetworksCloudData MiningIoTStreamingA/B testing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn