2 days ago

Quality & Training Specialist - LMO - Indonesian

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are enforced accurately through analytical audits of human moderation. Dive into quality issues using Root Cause Analysis (RCA), validate benchmark data (“golden sets”), and provide expert judgment on complex, high-risk cases. Lead calibration sessions and cross-functional alignment, drive policy updates across partners, and deliver weekly/monthly reporting using QA dashboards and RCA tools, leveraging AI to streamline workflows. Support training rollouts for new policy changes.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA, identifying error patterns and translating findings into actionable feedback for guidelines and operations teams.
•Provide expert judgment on complex, ambiguous, or high-risk cases, including validating benchmark data (“golden sets”).
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to achieve global quality goals.
•Prepare weekly/monthly QA reporting using QA dashboards and RCA/calibration tools, leveraging AI to improve performance; support training rollouts for policy updates.

Key Requirements

•1+ year conducting analytical audits and tracking quality/performance targets in a trust and safety, compliance, or high-volume operations environment.
•Strong Root Cause Analysis (RCA) skills to identify recurring error patterns and recommend process optimizations.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and partner across teams to align on global quality goals.
•Fluency in Indonesian and English for interacting with local content/stakeholders and working in the primary working language.

Experience:1+ yearsTrust and safetyHigh-volume operationsContent moderation

Skills:Problem-solvingOwnershipSelf-motivationAttention to detailCross-functional communication

Languages:IndonesianEnglish

Tech Stack:AIData visualizationQA dashboardsRCA tools

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - LMO - Indonesian

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
•Perform deep-dives into recurring quality issues using RCA, identifying error patterns and translating findings into actionable feedback for guidelines and operations teams.
•Provide expert judgment on complex, ambiguous, or high-risk cases, including validating benchmark data (“golden sets”).
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to achieve global quality goals.
•Prepare weekly/monthly QA reporting using QA dashboards and RCA/calibration tools, leveraging AI to improve performance; support training rollouts for policy updates.

Key Requirements

•1+ year conducting analytical audits and tracking quality/performance targets in a trust and safety, compliance, or high-volume operations environment.
•Strong Root Cause Analysis (RCA) skills to identify recurring error patterns and recommend process optimizations.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent stakeholder management to lead calibration sessions and partner across teams to align on global quality goals.
•Fluency in Indonesian and English for interacting with local content/stakeholders and working in the primary working language.

Experience:1+ yearsTrust and safetyHigh-volume operationsContent moderation

Skills:Problem-solvingOwnershipSelf-motivationAttention to detailCross-functional communication

Languages:IndonesianEnglish

Tech Stack:AIData visualizationQA dashboardsRCA tools

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn