Insider

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and manage customer onboarding projects for SaaS clients, coordinating with internal teams to deliver successful implementations, training, and early value realization. Build strong relationships with stakeholders, define success KPIs, and ensure smooth handoff to Customer Success, while driving adoption and client ROI.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Project manage customer onboardings from start to finish to accelerate Time to Value and drive customer growth and retention.
•Collaborate with internal technical teams to train customers on Insider’s platform and features.
•Build credible relationships with stakeholders at all levels to understand business and technical goals and ensure successful implementation.
•Drive early adoption by setting KPIs and success metrics to ensure ROI for clients.
•Own and coordinate with client agencies/third parties to achieve desired outcomes and ensure smooth transition to Customer Success & Support.

Key Requirements

•Minimum of 3 years experience in SaaS project management and client onboarding.
•PM qualifications such as Agile, PMP, or Prince2 are a plus.

Experience:3+ yearsSaaS

Skills:CommunicationProject managementTrainingStakeholder managementTime management

Certifications:PMPPrince2Agile

Languages:English

Tech Stack:Google Tag ManagerGoogle AnalyticsGoogle Product FeedAPIWebhooks

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Project manage customer onboardings from start to finish to accelerate Time to Value and drive customer growth and retention.
•Collaborate with internal technical teams to train customers on Insider’s platform and features.
•Build credible relationships with stakeholders at all levels to understand business and technical goals and ensure successful implementation.
•Drive early adoption by setting KPIs and success metrics to ensure ROI for clients.
•Own and coordinate with client agencies/third parties to achieve desired outcomes and ensure smooth transition to Customer Success & Support.

Key Requirements

•Minimum of 3 years experience in SaaS project management and client onboarding.
•PM qualifications such as Agile, PMP, or Prince2 are a plus.

Experience:3+ yearsSaaS

Skills:CommunicationProject managementTrainingStakeholder managementTime management

Certifications:PMPPrince2Agile

Languages:English

Tech Stack:Google Tag ManagerGoogle AnalyticsGoogle Product FeedAPIWebhooks

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website