Service Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 17.89 - 20.13 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Telephone etiquette","Active listening","Multitasking"]

Handle incoming service calls and support customer interactions in CarMax’s Service Department. You’ll assist Service Consultants/Customer Advisors, schedule service appointments, route calls and inquiries, and deliver written follow-ups. Coordinate repair requests by managing appointments, making reminder calls, and contacting customers when special-order parts arrive. Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, while following Environmental, Health and Safety (EH&S) requirements.

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FursaFursa
CarMax
CarMax
2 days ago

Service Operator

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Last checked: 3 hours agoStatus: Live

Job Summary

Handle incoming service calls and support customer interactions in CarMax’s Service Department. You’ll assist Service Consultants/Customer Advisors, schedule service appointments, route calls and inquiries, and deliver written follow-ups. Coordinate repair requests by managing appointments, making reminder calls, and contacting customers when special-order parts arrive. Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, while following Environmental, Health and Safety (EH&S) requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors with customer interactions as needed.
  • •Schedule service appointments and route calls and inquiries accurately.
  • •Coordinate repair requests by managing appointments, making reminder calls, and notifying customers about special-order parts.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags and follow EH&S requirements.

Pay and Benefits

Salary: USD 17.89 - 20.13 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening abilities for positive customer interactions.
  • •Execute standardized service processes while maintaining high customer satisfaction scores.
  • •Proficiency in data entry and record-keeping, including intermediate computer skills with spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Customer serviceCommunicationTelephone etiquetteActive listeningMultitasking
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn