Guest Service Agent

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem resolution","Proactive attitude","Professional presentation"]

Provide a warm guest experience as the first point of contact, handling smooth check-ins and check-outs while answering inquiries. Maintain clear communication across in-person, phone, and email channels. Accurately process guest reservations, updates, and special requests using property management systems. Remain a primary contact throughout the stay, resolving issues promptly and delivering personalized local recommendations. Work a rotating roster across 6:00am–11:00pm, including weekends and public holidays.

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Minor International
Minor International
1 day ago

Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide a warm guest experience as the first point of contact, handling smooth check-ins and check-outs while answering inquiries. Maintain clear communication across in-person, phone, and email channels. Accurately process guest reservations, updates, and special requests using property management systems. Remain a primary contact throughout the stay, resolving issues promptly and delivering personalized local recommendations. Work a rotating roster across 6:00am–11:00pm, including weekends and public holidays.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide warm, friendly reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear and courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems to ensure scheduling and availability.
  • •Act as the primary point of contact during the stay, offering prompt assistance, resolving issues, and providing personalized recommendations.
  • •Support operational shift requirements, following the rotating roster and scheduled shift times.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceParental LeavePaid Leave

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly across in-person, phone, and email channels.
  • •Consistently deliver exceptional service with a proactive, positive approach to guest needs.
  • •Ability to foster positive guest experiences and maintain high satisfaction through attentive service and problem resolution.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityHotel
Skills:CommunicationCustomer serviceProblem resolutionProactive attitudeProfessional presentation
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn