1 day ago

Support & Quality Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide centralized operational support and quality assurance for Wealth Centers, helping frontline teams resolve service and operational issues while coordinating pending cases and remediation. Own complaints and critical case handling, execute wealth-related segmentation and upgrade/retagging requests, and monitor reporting for account opening processes. Maintain governance and compliance controls (including FATCA/CRS/ODD) and enhance SOPs/SLAs, systems (BPM, CRM Dynamics/Next), and process improvements.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Support Priority/Wealth Centers frontline teams in resolving customer service and operational issues.
•Coordinate with frontline teams to close pending cases, discrepancies, and remediation items; act as a focal point with internal stakeholders.
•Manage complaints and resolve VIP/critical customer cases to prevent escalation.
•Execute and validate Upgrade/Downgrade and Retagging requests across bank channels, including processing bulk requests and RM change requests.
•Monitor daily account opening reports, review/update SOPs and SLAs, manage governance/risk controls, and ensure compliance with FATCA/CRS/ODD requirements.

Key Requirements

•Minimum five (5) years’ experience in Retail Banking Products & Operations in a banking or service industry environment.
•Hands-on experience in frontline banking operations, including customer onboarding, KYC documentation, and account maintenance per internal policies and UAE Central Bank regulations.
•Experience supporting wealth and retail banking activities, including coordination with Relationship Managers and managing investment-related documentation and discrepancies.
•Good knowledge of retail banking products/services and wealth management products/services.
•Broad knowledge of retail operational policies & procedures, and fair knowledge of UAE banking regulations, risks, and UAE Central Bank anti-money laundering requirements.

Experience:5+ yearsBankingRetail bankingWealth management

Skills:Process improvementCoordinationRisk controlTraining supportGovernance oversight

Tech Stack:BPM Centralized Account OpeningBPMCRM DynamicsCRM Next

Company Brief

Abu Dhabi Islamic Bank

Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Abu Dhabi Islamic Bank

1 day ago

Support & Quality Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Support Priority/Wealth Centers frontline teams in resolving customer service and operational issues.
•Coordinate with frontline teams to close pending cases, discrepancies, and remediation items; act as a focal point with internal stakeholders.
•Manage complaints and resolve VIP/critical customer cases to prevent escalation.
•Execute and validate Upgrade/Downgrade and Retagging requests across bank channels, including processing bulk requests and RM change requests.
•Monitor daily account opening reports, review/update SOPs and SLAs, manage governance/risk controls, and ensure compliance with FATCA/CRS/ODD requirements.

Key Requirements

•Minimum five (5) years’ experience in Retail Banking Products & Operations in a banking or service industry environment.
•Hands-on experience in frontline banking operations, including customer onboarding, KYC documentation, and account maintenance per internal policies and UAE Central Bank regulations.
•Experience supporting wealth and retail banking activities, including coordination with Relationship Managers and managing investment-related documentation and discrepancies.
•Good knowledge of retail banking products/services and wealth management products/services.
•Broad knowledge of retail operational policies & procedures, and fair knowledge of UAE banking regulations, risks, and UAE Central Bank anti-money laundering requirements.

Experience:5+ yearsBankingRetail bankingWealth management

Skills:Process improvementCoordinationRisk controlTraining supportGovernance oversight

Tech Stack:BPM Centralized Account OpeningBPMCRM DynamicsCRM Next

Company Brief

Abu Dhabi Islamic Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1997

Glassdoor: 3.5

Website LinkedIn Glassdoor