Odoo

1 week ago

Business Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide functional support for Odoo Business Apps to existing and prospective customers through ticketing, live chat, and phone calls. Investigate user issues, deliver accurate answers, and escalate or redirect requests to internal Developers when needed. Collaborate with Consultants, Sales, and Developers to improve customer experience and help drive product improvements. You’ll also support the team by training new colleagues and contributing to support-side projects.

Location: Gandhinagar

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Help customers with their use of Odoo Business Apps.
•Solve functional problems through chat, email, and calls by investigating issues.
•Engage with visitors and leads via live chat.
•Ensure customer satisfaction and improve customer experience using Odoo.
•Escalate feedback and contribute to product improvement; support hiring/onboarding and training on the support team.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•1+ years of experience in IT software functional support.
•Bachelor’s or Master’s degree with IT and business affinity.
•Customer-oriented mindset with autonomy and ability to learn fast.
•Fluency in English.
•Solution-minded approach to investigating and resolving functional issues.

Experience:1+ yearsIT support

Education:

Skills:Customer orientedAutonomousFast learnerSolution mindedEnglish fluencyCollaboration

Languages:English

Tech Stack:OdooXMLPythonJS

Company Brief

Odoo

Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Grand-Rosière, Belgium

Founded: 2005

Website LinkedIn

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Odoo

1 week ago

Business Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Gandhinagar

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Help customers with their use of Odoo Business Apps.
•Solve functional problems through chat, email, and calls by investigating issues.
•Engage with visitors and leads via live chat.
•Ensure customer satisfaction and improve customer experience using Odoo.
•Escalate feedback and contribute to product improvement; support hiring/onboarding and training on the support team.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•1+ years of experience in IT software functional support.
•Bachelor’s or Master’s degree with IT and business affinity.
•Customer-oriented mindset with autonomy and ability to learn fast.
•Fluency in English.
•Solution-minded approach to investigating and resolving functional issues.

Experience:1+ yearsIT support

Education:

Skills:Customer orientedAutonomousFast learnerSolution mindedEnglish fluencyCollaboration

Languages:English

Tech Stack:OdooXMLPythonJS

Company Brief

Odoo

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Grand-Rosière, Belgium

Founded: 2005

Website LinkedIn