Customer Experience Concierge - Centurion Lounge Denver

American Express
Denver
Workplace: OnsiteFull timeUSD 20 - 26.75 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Customer focus","Problem-solving","Professionalism","Teamwork"]

Deliver exceptional, face-to-face service to American Express Card Members at the Centurion Lounge in Denver Airport. Welcome members, take ownership of the end-to-end customer experience, and provide concierge, lifestyle recommendations, travel consultation, and minimal reservation assistance. Resolve issues proactively, collaborate with a fast-paced lounge team, and use multiple technology platforms while supporting high customer satisfaction.

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FursaFursa
American Express
American Express
1 day ago

Customer Experience Concierge - Centurion Lounge Denver

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver exceptional, face-to-face service to American Express Card Members at the Centurion Lounge in Denver Airport. Welcome members, take ownership of the end-to-end customer experience, and provide concierge, lifestyle recommendations, travel consultation, and minimal reservation assistance. Resolve issues proactively, collaborate with a fast-paced lounge team, and use multiple technology platforms while supporting high customer satisfaction.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Welcome and provide access to Card Members at lounge reception.
  • •Take ownership of the customer experience from arrival to resolution.
  • •Provide concierge and lifestyle recommendations tailored to Card Members.
  • •Offer travel consultation and minimal reservation assistance.
  • •Collaborate in a fast-paced lounge environment to resolve customer issues and deepen brand loyalty.

Pay and Benefits

Salary: USD 20 - 26.75 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementParental LeaveRemote WorkWellness StipendCounselingLearning Budget

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience preferred, including reservation experience.
  • •Passion for proactive customer service with confident recommendations to drive high satisfaction.
  • •Exceptional communication skills and the ability to maintain utmost professionalism with a positive attitude.
  • •Ability to work flexible shifts including nights, weekends, and holidays, with light to moderate lifting for some tasks.
Experience:TravelAirlineLoungeCustomer serviceReservation
Skills:CommunicationCustomer focusProblem-solvingProfessionalismTeamwork
Tech Stack:InternetTechnology platforms

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn