Virtual Assistant - On-Site

Citizens Bank
Pittsburgh
Workplace: OnsiteFull timeUSD 50,000+ annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer-focused mindset","Communication","Listening","Problem-solving","Detail-oriented"]

Serve as the first point of contact for Citizens customers through an interactive teller machine (virtual video and chat). Help customers with routine teller transactions, account service requests, and guidance on digital and self-service banking options. Ensure accuracy and compliance with policies, provide professional support during challenging interactions, and make appropriate referrals to deepen customer relationships and drive service.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Virtual Assistant - On-Site

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for Citizens customers through an interactive teller machine (virtual video and chat). Help customers with routine teller transactions, account service requests, and guidance on digital and self-service banking options. Ensure accuracy and compliance with policies, provide professional support during challenging interactions, and make appropriate referrals to deepen customer relationships and drive service.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Be the face of Citizens and provide professional, friendly support for every customer interaction.
  • •Communicate via video and chat technology to respond to customer needs and deliver high-quality solutions.
  • •Process routine teller transactions and complete account service and maintenance request documentation accurately and efficiently.
  • •Educate customers on convenient banking options including online banking, mobile banking, and ATM/ITMs.
  • •Recommend appropriate products and referrals based on customers’ financial needs while complying with policies and regulatory requirements.

Pay and Benefits

Salary: USD 50,000 annually
Perks:Health InsuranceDental401kLearning BudgetGym Membership

Key Requirements

  • •High school degree or GED required.
  • •Prior banking experience processing teller transactions and recommending/referring products and services.
  • •Strong customer-focused mindset with strong listening and communication skills demonstrated across video.
  • •Proficient problem-solving skills to resolve customer issues and identify needs.
  • •Ability to work scheduled hours including weekends and evenings; must pass the Spanish certification test administered during onboarding.
Experience:Banking
Education:High School
Skills:Customer-focused mindsetCommunicationListeningProblem-solvingDetail-oriented
Certifications:Spanish certification (onboarding test)
Languages:Spanish
Tech Stack:VideoChatOnline bankingMobile bankingATM/ITMsDigital technology

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website