MIU MIU CRM & Client Development Manager (Seoul, KR)

Prada Group
Seoul
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Client relations","Presentation","Analytical thinking","Team collaboration"]

Lead regional CRM, events and client development to localize Prada Group’s global CRM strategy, drive client engagement and loyalty across luxury brands, and collaborate with Retail, Marketing, Merchandising and Communications to optimize omnichannel client experiences and events.

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Prada Group
Prada Group
3 months ago

MIU MIU CRM & Client Development Manager (Seoul, KR)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead regional CRM, events and client development to localize Prada Group’s global CRM strategy, drive client engagement and loyalty across luxury brands, and collaborate with Retail, Marketing, Merchandising and Communications to optimize omnichannel client experiences and events.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Develop and implement the regional CRM & Events/Experience strategy, ensuring localization and execution of the Global CRM vision across all group brands within the territory.
  • •Design, develop and monitor customer engagement and client recruitment initiatives through clienteling, client outreach activities, retail events and tailored experiences to acquire new clients while strengthening loyalty, retention and repeat business across different segments.
  • •Develop CRM insights and customer intelligence to support commercial initiatives, client activation strategies and personalized engagement actions across the client base.
  • •Manage budgeting and cost control related to loyalty initiatives, gifting programs, client experiences, festive activations and retail events, ensuring ROI measurement and performance tracking.
  • •Develop and execute strategic event plans supporting brand initiatives, retail openings, in-store events, MTO activities and high-end client experiences, ensuring consistency with brand image and commercial objectives.

Key Requirements

  • •Bachelor's Degree in Marketing, Business or Engineering (MBA preferred)
  • •10+ years of experience in business development, strategy, client development (Luxury industry preferable)
  • •Excellent communication and client relations skills
  • •Excel and PowerPoint proficiency for presentations and deriving insights from reports
  • •Experience in database management
Experience:10+ yearsLuxuryFashionHospitalityRetail
Education:Bachelor's
Skills:CommunicationClient relationsPresentationAnalytical thinkingTeam collaboration
Languages:EnglishKorean
Tech Stack:ExcelPowerPointCRMDatabase management

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn