NTT

2 months ago

CDE II - Client Delivery Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead end-to-end delivery for a named client account, ensuring contractual commitments, delivery quality, and stakeholder satisfaction. Drive crisis management, incident and missed SLA escalation handling, and mitigation plans for underperforming deliverables. Own revenue/cost/margin forecasts and resource ramp-up/ramp-down, while partnering with client executives to expand the services footprint. Coach and mentor delivery leaders and apply organizational change management best practices.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Own end-to-end delivery of NTT DATA services for a specific client, including adherence to contractual commitments.
•Monitor delivery quality and client satisfaction through key stakeholder interactions.
•Develop and maintain crisis management/disaster plans and manage outage/escalation/missed SLA incidents.
•Ensure accurate revenue/cost/margin forecasting and manage costs aligned to operating plans; develop action plans to close forecast gaps.
•Coach and mentor delivery leaders and lead organizational change management practices for large enterprise delivery problems.

Pay and Benefits

Salary: USD 250,000 - 290,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Advanced degree in IT, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
•5+ years working with HiTech industry customers.
•8+ years managing and transitioning Application, Public/Private Cloud, Infrastructure, Security, Workspace, and Consulting services.
•Experience managing a highly leveraged service environment.
•Strong knowledge of and experience with ITIL Service Framework v4, plus incident response and change lifecycle experience (including ServiceNow).

Experience:HiTechDigital transformationIT servicesCloudCybersecurityService management

Skills:LeadershipCommunicationCoachingChange managementStakeholder management

Tech Stack:ServiceNowITIL v4AIPublic CloudPrivate CloudInfrastructureSecurityWorkspace

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT