CDE II - Client Delivery Executive

NTT
San Francisco
Workplace: OnsiteFull timeUSD 250,000 - 290,000 annuallyFunction: Transportation & Fleet OperationsSkills: ["Leadership","Communication","Coaching","Change management","Stakeholder management"]

Lead end-to-end delivery for a named client account, ensuring contractual commitments, delivery quality, and stakeholder satisfaction. Drive crisis management, incident and missed SLA escalation handling, and mitigation plans for underperforming deliverables. Own revenue/cost/margin forecasts and resource ramp-up/ramp-down, while partnering with client executives to expand the services footprint. Coach and mentor delivery leaders and apply organizational change management best practices.

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FursaFursa
NTT
NTT
3 months ago

CDE II - Client Delivery Executive

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end delivery for a named client account, ensuring contractual commitments, delivery quality, and stakeholder satisfaction. Drive crisis management, incident and missed SLA escalation handling, and mitigation plans for underperforming deliverables. Own revenue/cost/margin forecasts and resource ramp-up/ramp-down, while partnering with client executives to expand the services footprint. Coach and mentor delivery leaders and apply organizational change management best practices.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end delivery of NTT DATA services for a specific client, including adherence to contractual commitments.
  • •Monitor delivery quality and client satisfaction through key stakeholder interactions.
  • •Develop and maintain crisis management/disaster plans and manage outage/escalation/missed SLA incidents.
  • •Ensure accurate revenue/cost/margin forecasting and manage costs aligned to operating plans; develop action plans to close forecast gaps.
  • •Coach and mentor delivery leaders and lead organizational change management practices for large enterprise delivery problems.

Pay and Benefits

Salary: USD 250,000 - 290,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Advanced degree in IT, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • •5+ years working with HiTech industry customers.
  • •8+ years managing and transitioning Application, Public/Private Cloud, Infrastructure, Security, Workspace, and Consulting services.
  • •Experience managing a highly leveraged service environment.
  • •Strong knowledge of and experience with ITIL Service Framework v4, plus incident response and change lifecycle experience (including ServiceNow).
Experience:HiTechDigital transformationIT servicesCloudCybersecurityService management
Skills:LeadershipCommunicationCoachingChange managementStakeholder management
Tech Stack:ServiceNowITIL v4AIPublic CloudPrivate CloudInfrastructureSecurityWorkspace

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn