Customer Care Professional - US Small Business Servicing

American Express
Philippines
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Listening","Relationship building","Customer focus","Problem solving"]

Provide extraordinary customer care for US small business customers in a fast-paced environment. You’ll evaluate and analyze account information, resolve product or service inquiries by asking probing questions, and recommend tailored solutions that reinforce membership benefits and deepen customer engagement. You’ll adhere to quality and compliance guidelines, document account information and offers, and drive measurable results using customer satisfaction and efficiency/quality metrics.

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FursaFursa
American Express
American Express
2 days ago

Customer Care Professional - US Small Business Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide extraordinary customer care for US small business customers in a fast-paced environment. You’ll evaluate and analyze account information, resolve product or service inquiries by asking probing questions, and recommend tailored solutions that reinforce membership benefits and deepen customer engagement. You’ll adhere to quality and compliance guidelines, document account information and offers, and drive measurable results using customer satisfaction and efficiency/quality metrics.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to questions concerning customer accounts in a fast-paced, structured customer care environment.
  • •Evaluate and analyze account information and recommend tailored solutions to customers.
  • •Resolve product or service inquiries by asking probing questions, determining the cause, and articulating the best solution to drive brand advocacy.
  • •Adhere to quality and compliance guidelines.
  • •Document necessary account information and offer custom solutions that benefit the customer, while growing measurable customer relationships.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Parental

Key Requirements

  • •2+ years of BPO work experience.
  • •Bachelor’s degree, associate degree, or being a college undergraduate.
  • •Experience measured on Customer VOC or NPS/CSAT and AHT from the most recent company joined.
  • •Preferred experience in B2B servicing, B2C servicing, and banking/financial services.
  • •Premium customer service experience with strong listening and relationship-building skills.
Experience:2+ yearsBPOCustomer serviceBankingFinancial services
Skills:ListeningRelationship buildingCustomer focusProblem solving

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn