IT Support Specialist

Expressable
United States
Workplace: RemoteFull timeUSD 30 - 32 hourlyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Troubleshooting","Problem-solving","Follow-through","Attention to detail"]

Provide front-line IT support for a fully remote team by resolving employee issues across hardware, operating systems, and core applications. Own ticket triage and escalation follow-through, troubleshoot login/MFA/lockouts, and manage identity and access administration including account provisioning and access reviews. Support security and compliance processes and help deliver IT projects such as SSO rollouts and MDM migration, while maintaining accurate records for accounts, assets, and licenses.

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FursaFursa
Expressable
Expressable
15 hours ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide front-line IT support for a fully remote team by resolving employee issues across hardware, operating systems, and core applications. Own ticket triage and escalation follow-through, troubleshoot login/MFA/lockouts, and manage identity and access administration including account provisioning and access reviews. Support security and compliance processes and help deliver IT projects such as SSO rollouts and MDM migration, while maintaining accurate records for accounts, assets, and licenses.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for employee IT issues, resolving routine problems across hardware, operating systems, and core applications.
  • •Monitor, triage, and prioritize the support queue, communicating ticket status and resolution clearly to employees.
  • •Coordinate escalations to Operations, Engineering, People, or vendors and stay with requests until fully resolved.
  • •Manage identity and access administration, including account provisioning/deprovisioning, access changes, MFA maintenance, and access reviews/audits.
  • •Support IT projects including SSO rollouts and MDM migration, and maintain documentation, checklists, runbooks, and usage guides.

Pay and Benefits

Salary: USD 30 - 32 hourly
Perks:Paid Leave401k MatchingHealth InsuranceLife InsuranceDisability CoverageRemote Work

Key Requirements

  • •3–5 years of experience in IT support, help desk, or IT operations, with an IT degree or certifications preferred.
  • •Strong history of high ticket throughput with fast, reliable issue resolution in a support environment.
  • •Hands-on account administration experience, including provisioning/deprovisioning, access changes, and MFA across cloud-based platforms.
  • •Proficiency with MacOS, PC environments, and mobile device management tools such as Rippling, Mosyle, and JAMF.
  • •Strong troubleshooting skills for hardware, software, and cloud-based applications, with excellent communication for a distributed team.
Experience:3-5 years
Skills:CommunicationTroubleshootingProblem-solvingFollow-throughAttention to detail
Tech Stack:MacOSMFASSORipplingMosyleJAMFSlackZoomGoogle WorkspaceStripeApple IDPearsonMDM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Expressable
Expressable provides virtual, family-centered speech therapy combining 1:1 teletherapy with a technology-enabled education platform to improve outcomes for children and adults with communication disorders. ([linkedin.com](https://www.linkedin.com/company/expressable?utm_source=openai))
Industry: Healthcare Providers
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Austin, United States
Founded: 2019
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor