NTT

2 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and processes. Log, update, and escalate support incidents, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance while helping identify new IT tools and recommending process/technology improvements. Work independently in a diverse global team with 24/7 rotational shifts and work from office.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify process and technology improvements and learn/grow in other IT business areas.

Key Requirements

•24/7 rotational shifts with week offs and work from office mandatory.
•Excellent English written and verbal communication skills.
•Exceptional customer service and ability to work with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•IT troubleshooting knowledge for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:Customer serviceTeamworkCommunicationTroubleshootingIndependent working

Languages:English

Tech Stack:IT Service DeskWin 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT